Lab Support Services Manager

PerkinElmer, Inc.; Stevenage; On-site; GBP 40,000 - 60,000; Full time

Job summary

The Lab Support Services Manager role at PerkinElmer, Inc. is an on-site leadership position based at a pharmaceutical site in Stevenage. You will lead the Lab Services team, ensuring continuous service while upholding safety, quality, and regulatory standards.

You will coach and review performance, drive process improvements, and collaborate with customer contacts to meet KPIs and promote program growth. Flexibility to travel regionally is required.

Qualifications

• Experience leading a lab services or operations team.
• Strong interpersonal and written/verbal communication skills.
• Knowledge of health, safety and environmental practices.
• Understanding of 5S principles and safe handling of chemicals.
• Experience with inventory management IT systems.
• Customer-facing experience is essential.

Responsibilities

• Lead the lab services team to deliver uninterrupted service to the customer.
• Drive operational excellence by managing resources and identifying improvements.
• Interface with key customer contacts to meet KPIs and ensure satisfaction.
• Identify growth opportunities within the existing program.
• Coordinate training and supervise staff as needed.
• Collaborate with customer and PerkinElmer staff to ensure quality and compliance.
• Travel regionally up to 20% and maintain health and safety standards.

Skills

Leadership

Communication

People management

Customer service

Safety awareness

Inventory management

IT systems

Education

A-levels

HND/Foundation degree

Bachelor's degree

Tools

Inventory management IT systems

Job description

The role will be based on-site, at a customer in the pharmaceutical industry, in Stevenage, UK. The Lab Support Services Manager is responsible for the management of the Lab Services team, focusing on chemical management, materials management, and the central storage facility service. This leadership role is designed to provide supervisory support as well as drive process improvements and growth within the customer's organization., Act as supervisor to team members and provide coaching, performance review, and other administrative functions.

Lead the lab services team to ensure the delivery of uninterrupted service to the customers in the lab. To accomplish this, the individual must drive operational excellence by strategically managing resources as well as identifying areas of improvent.

Interface with key customer contacts to ensure KIPs are being hit and customer satisfaction is at a high-level.

Identify areas of growth within the existing customer program and support outside activities to promote the overall expansion of the program as needed.

This is a working leadership role; therefore, it is important that the leader can perform all necessary functions of the lab services team as needed.

To work with customer and PerkinElmer staff to ensure quality and compliance within the laboratory.

o work in collaboration with customer line safety representatives to ensure a high level of safety is maintained.

Meet regularly with key stakeholders (lab staff, service providers, management) to identify, review and resolve issues in a timely manner and/or escape as necessary.

To coordinate periodic review of service level agreement contracted tasks with all relevant groups (customer lines, management, etc.).

Responsible for the coordination of training.

Ability to travel regionally as required, up to 20%.

Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.

Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.

Must be able to remain in a stationary position more than 25% of the time

The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite

Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste.

Potential risk to lab-based hazards include but not limited to extreme temperature, biological materials, and hazardous chemicals.

May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards present in the laboratory environment.

Superviory or team lead experience

Excellent interpersonal, written and verbal communication skills

Experience in various IT systems, especially related to inventory management

Customer service support, A-level qualifications with 3+ years' experience working in a laboratory environment

HND/Foundation degree with 2+ years' experience working in a laboratory environment OR

Bachelor's degree with 1+ years' experience working in a laboratory environment

Preferred Qualifications:

• Experience in a customer facing role and the ability to provide excellent customer service
• Knowledge of environmental health and safety practices
• Knowledge of 5S principles
• Knowledge of chemical and biological safe handling