L2 Support Engineer- Java

JR United Kingdom; Slough; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading company in the tech sector is seeking a Production Applications / L2 Support Engineer based in London. This role requires strong Java and database skills, willingness to engage in weekend shifts, and the ability to work closely with internal teams to ensure application stability. If you thrive in a collaborative environment and possess the necessary analytical skills, this could be your next career opportunity.

Qualifications

• Experience in Java and Database environments.
• Good knowledge of Splunk for querying and alerts.
• ITIL experience preferred.

Responsibilities

• Troubleshoot major incidents and manage deliverables for critical applications.
• Collaborate with internal teams for issue resolution.
• Ensure SLAs are met and proactively notify about potential issues.

Skills

Java

DB

Communication

Collaboration

Application log analysis

ITIL

Ticket management

Tools

Splunk

Job description

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Role Title: Production Applications / L2 Support Engineer

Possibility of remote work: Work from office – weekly 3 days ( Tues/Wed/Thurs)

Location: London

Important: Candidates must be flexible and comfortable with weekend shift rotations as part of the regular work schedule, with compensation provided through time off in lieu.

Required Core Skills: Java and DB

Nice to have skills: Splunk

Areas of responsibility:

• Excellent communication skills and person should be more collaborative with multiple internal teams.

• Should be interested working in Support projects. Willing to work during weekend shifts on a rotational basis.

• Working exp. on Java and DB (either Dev or Support. Should be comfortable in analysing Java code or SQL query)

• Good hand on exp. with Splunk usage (No need to have Splunk admin knowledge, but need to have good knowledge on querying, reg-ex. Usage, alerts and dashboards setup etc.)

• Need to have Application log analysis skills and prior exp. to troubleshoot issues in production environments.

• ITIL / Ticket / Incident managing skills and previous work exp. on the same would be considered.

• Should be more pro-active with respect to Production issues and notifying the team about on-going and future predictive issues.

• Ensure Client SLAs are met - Manage deliverables for critical applications by working with Business users and understand the IT/business SLA’s.

• Collaborate with Dev/L3s on incidents/issue triages and release/change review meetings as well as identify enhancements for application platform stabilization.

• Troubleshoot Major Incidents, involving and engaging all necessary teams, create post mortems, and ensure closure of incident.