L2 Support Engineer- Java

JR United Kingdom; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Une entreprise dynamique recherche un Ingénieur de Support L2 pour des responsabilités en gestion d'applications critiques à Londres. Le candidat doit posséder des compétences solides en Java et DB, ainsi que la capacité de travailler en étroite collaboration avec des équipes internes tout en respectant des horaires de nuit. Les compétences en analyse de logs d'application et en ITIL sont également essentielles. Cette opportunité offre un environnement stimulant et une rémunération compétitive.

Qualifications

• Expérience de travail sur Java et des bases de données (DEV ou Support).
• Compétences en analyse des journaux d'application et résolution des problèmes en production.
• Compétences en gestion des incidents et soutien au service client.

Responsibilities

• Gérer les incidents majeurs et collaborer avec les équipes nécessaires.
• S'assurer que les SLA des clients sont respectés.
• Collaborer avec les équipes de développement sur les incidents et les revues de changement.

Skills

Java

DB

Application log analysis

Communication

Proactivity

ITIL

Tools

Splunk

Job description

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Role Title: Production Applications / L2 Support Engineer

Possibility of remote work: Work from office – weekly 3 days ( Tues/Wed/Thurs)

Location: London

Important: Candidates must be flexible and comfortable with weekend shift rotations as part of the regular work schedule, with compensation provided through time off in lieu.

Required Core Skills: Java and DB

Nice to have skills: Splunk

Areas of responsibility:

• Excellent communication skills and person should be more collaborative with multiple internal teams.

• Should be interested working in Support projects. Willing to work during weekend shifts on a rotational basis.

• Working exp. on Java and DB (either Dev or Support. Should be comfortable in analysing Java code or SQL query)

• Good hand on exp. with Splunk usage (No need to have Splunk admin knowledge, but need to have good knowledge on querying, reg-ex. Usage, alerts and dashboards setup etc.)

• Need to have Application log analysis skills and prior exp. to troubleshoot issues in production environments.

• ITIL / Ticket / Incident managing skills and previous work exp. on the same would be considered.

• Should be more pro-active with respect to Production issues and notifying the team about on-going and future predictive issues.

• Ensure Client SLAs are met - Manage deliverables for critical applications by working with Business users and understand the IT/business SLA’s.

• Collaborate with Dev/L3s on incidents/issue triages and release/change review meetings as well as identify enhancements for application platform stabilization.

• Troubleshoot Major Incidents, involving and engaging all necessary teams, create post mortems, and ensure closure of incident.