L&D Delivery Specialist

Primark; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Healthcare

Pension

Potential Bonus

27 days leave

Bank holidays

Option to buy extra leave

Tax Saver Tickets

Fitness centre

Subsidised cafeteria

Job summary

Primark is seeking an L&D Delivery Specialist to shape learning across stores within the region. This regional role requires travel to Primark stores to deliver learning and development solutions in store.

You will collaborate with colleagues to design, deliver and evaluate programmes, manage schedules, and drive ROI while supporting multi-site teams. We offer healthcare, pension, potential bonus, 27 days of leave plus holidays and the option to buy 5 more.

Qualifications

• 5+ years' experience in Learning & Development.
• Strong understanding of corporate and retail learning principles.
• Excellent communication, presentation, and facilitation skills.

Responsibilities

• Conduct learning needs analysis and stakeholder discovery to identify development requirements and shape local L&D strategies.
• Design, develop, and deliver learning programmes across onboarding, technical skills, customer experience, career progression, and leadership development.
• Manage end-to-end planning and delivery of multiple learning initiatives, including Apprenticeship Levy programmes and market-specific training solutions.
• Facilitate engaging training sessions, workshops, and learning events while managing logistics, communications, and stakeholder coordination.
• Evaluate programme effectiveness through data, reporting, and ROI analysis; recommend improvements and learning innovations.
• Manage learning systems, supplier relationships, learning records, and partner with stakeholders to ensure effective delivery and tracking of all L&D activities.

Skills

Learning & Development experience

Stakeholder management

Communication skills

Presentation skills

Facilitation skills

Multitasking

Adaptability

Job description

L&D Delivery Specialist

Because we strive to put people first. Culture, our way.

People & Culture at Primark

What’s a career at Primark all about? The positive impact you’re making, the experiences you’re having and the people you’re with. You’re our inspiration. Embrace what sets you apart, own your career and develop in ways you never expected. Leave your mark. And do it your way.

What You’ll Get

The work you do shapes the impact we have. We’re focused on providing you with the culture to reach your potential. Your wellbeing is our top priority.

This is a regional role where you will be required to travel to stores within the allocated region to deliver learning and development solutions in store.

Let’s talk lifestyle: Healthcare, Pension and Potential Bonus. 27 days of leave, plus bank holidays and if you want, you can buy 5 more. Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness centre, and a subsidised cafeteria.

What You’ll Do as a L&D Delivery Specialist

In your role, you’ll collaborate with different people across a range of skillsets and departments. Here’s a flavour of your day-to-day:

• Conduct learning needs analysis and stakeholder discovery to identify development requirements and shape local L&D strategies.
• Design, develop, and deliver learning programmes across onboarding, technical skills, customer experience, career progression, and leadership development.
• Manage the end-to-end planning and delivery of multiple learning initiatives, including Apprenticeship Levy programmes and market-specific training solutions.
• Facilitate engaging training sessions, workshops, and learning events while managing associated logistics, communications, and stakeholder coordination.
• Evaluate programme effectiveness through data, reporting, and ROI analysis, making recommendations for continuous improvement and learning innovation.
• Manage learning systems, supplier relationships, learning records, and partner with key stakeholders to ensure effective delivery and tracking of all L&D activities.

What You’ll Bring

Here at Primark, we want everyone to feel valued – so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular:

• 5+ years' experience in Learning & Development, with a strong track record of designing and delivering a broad range of training and development initiatives.
• Strong understanding of corporate and retail learning principles, best practices, and employee development methodologies.
• Excellent communication, presentation, and facilitation skills, with the ability to engage and influence diverse audiences.
• Proven ability to build strong relationships and collaborate effectively with stakeholders at all levels across the business.
• Demonstrated capability to manage multiple priorities, deliver strategic initiatives in fast-paced environments, and navigate change, complexity, and ambiguity.
• Experience supporting multi-site or geographically dispersed workforces, combined with a genuine passion for people development and continuous learning.

Does this sound like you? Great, because we can’t wait to see what you’ll bring. You’ll be supported within a team of equally capable people, celebrating who you are and aiding you reach your potential. At Primark, we’re excited about our future - and we’re excited to develop yours.

About Primark

At Primark, people matter. They’re the beating heart of our business and the reason we’ve grown from our first store in Dublin in 1969 to a £9bn+ turnover business and over 80,000 colleagues and over 500 stores in 17 countries today.

Our Values:

Every person impacts the culture at Primark. Our values: Caring (we always strive to put people first), Dynamic (we bravely push the boundaries to stay ahead) and Together (we learn more, laugh more and achieve more as a team) outline how we work with each other, our suppliers, and our partners. We want to continue to create amazing cultures across Primark and need everyone to play their part in making this happen by living our values.

If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist.

All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss.

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