L&D Coordinator - (12 Month FTC)

Metropolitan Gaming; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in consumer services is seeking an L&D Coordinator for a 12-month fixed-term contract. This entry-level role involves supporting the Customer Service Programme and general L&D activities, ideal for someone with strong organizational skills and a proactive approach. The position offers a comprehensive benefits package, ensuring a fulfilling work experience.

Benefits

Discounts

Health and wellbeing services

Pension

Qualifications

• Experience in an administrative role, ideally within L&D or HR.
• Excellent organizational skills and attention to detail.
• Strong written and verbal communication abilities.

Responsibilities

• Provide administrative support for the Customer Service Programme.
• Assist with the rollout and evaluation of the Customer Service Programme pilot.
• Respond to general L&D queries and support onboarding.

Skills

Organizational skills

Communication

Problem-solving

Tools

Microsoft Office 365

Learning Management Systems

Job description

Join to apply for the L&D Coordinator - (12 Month FTC) role at Metropolitan Gaming

Role Overview

We are seeking a motivated Learning & Development (L&D) Co-ordinator to join our team on a fixed-term basis. This role focuses on supporting the development and implementation of our Customer Service Programme and providing general support across L&D activities. It’s an excellent opportunity for someone with strong organizational skills eager to gain experience in L&D administration and project support.

Key Responsibilities

1. Provide administrative and logistical support for the Customer Service Programme, including scheduling sessions, booking venues, preparing materials, and coordinating communications.
2. Assist with the rollout and evaluation of the Customer Service Programme pilot, including gathering feedback and supporting reporting.
3. Respond to general L&D queries, including first-line support and troubleshooting on the Learning Management System (LMS).
4. Support the onboarding process for new starters.
5. Provide ad-hoc reporting, ensure all data is managed securely.
6. Liaise with internal teams and external suppliers to coordinate training logistics and resolve queries.
7. Assist in creating and updating induction materials and other L&D resources.
8. Support the continuous improvement of L&D processes and provide general assistance as needed.

Person Specification

1. Experience in an administrative role, ideally within L&D or HR.
2. Excellent organisational skills and attention to detail.
3. Strong written and verbal communication abilities.
4. Comfortable using Microsoft Office 365; experience with Learning Management Systems is a plus.
5. Able to manage multiple tasks and priorities in a fast-paced environment.
6. Customer-focused with a proactive, problem-solving approach.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Human Resources
• Industry: Consumer Services

We offer a comprehensive benefits package, including discounts, health and wellbeing services, pension, and more, to ensure your role is fulfilling and rewarding.