KYC QC Lead & SME for Client Onboarding

Delta Capita; Greater London; Presencial; GBP 90.000 - 120.000; Jornada completa

Descripción de la vacante

Delta Capita is seeking a Quality Control (QC) / Subject Matter Expert (SME) Team Lead for the CLM Managed Service in London. You will lead a medium-sized KYC analytics team, signing off files to meet SLAs and ensuring high-quality output across multiple jurisdictions and structures.

The role requires strong KYC/AML knowledge, leadership, and client-facing skills to deliver efficient, compliant processes and continual improvement within a fast-growing part of the business.

Formación

• Demonstratable QC/QA experience delivering high quality work.
• KYC SME level knowledge across low to high risk jurisdictions and both complex and non-complex structures.
• Proven experience of PEPs, Sanctions and Negative Media screening.
• Proven experience in performing financial crime risk assessments of clients.
• Ability to multitask and prioritize competing demands.
• Attention to detail.
• Strong knowledge and experience of best practices in building and maintaining KYC processes.
• Understanding of key controls, compliance/AML, investigation functions in the banking industry.
• Excellent understanding of the end to end KYC and client on-boarding processes.
• Excellent communicator, able to effectively and professionally communicate with stakeholders and clients.
• Experience in a client-facing role.

Responsabilidades

• Signing off KYC files and ensuring records, screening, client outreach and SLAs are met.
• Ensure the team’s KYC files/assets are high quality; provide training and guidance.
• Act as first point of contact for escalations and issues; provide solutions.
• Serve as SME for the team on KYC matters.
• Engage with stakeholders to deliver project work within SLAs.
• Capacity management and prioritisation for workload.
• Help define procedures, processes, and best practices for efficiency.
• Identify material trends for quality and cycle time improvement.
• Promote Delta Capita values and team culture.

Conocimientos

QC/QA experience

KYC SME

PEP/Sanctions/Negative Media

Financial crime risk assessments

Multitasking

Attention to detail

KYC end-to-end processes

Stakeholder communication

Client-facing experience

Descripción del empleo

Delta Capita is seeking a Quality Control (QC) / Subject Matter Expert (SME) Team Lead for the CLM Managed Service in London. You will lead a medium-sized KYC analytics team, signing off files to meet SLAs and ensuring high-quality output across multiple jurisdictions and structures.

The role requires strong KYC/AML knowledge, leadership, and client-facing skills to deliver efficient, compliant processes and continual improvement within a fast-growing part of the business.