AML/KYC Manager — Hybrid & Team Leadership (Onboarding)

Redmayne Bentley LLP; Leeds; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

Redmayne Bentley LLP is seeking an AML/KYC Manager to lead the KYC/AML team within our Operations department. You will manage daily workflows, uphold regulatory standards, and drive process improvements to ensure accurate onboarding, reviews, and risk handling.

You'll coach and develop team members, monitor performance against SLAs, and promote a culture of outstanding client outcomes while maintaining a strong control environment and Consumer Duty alignment.

Qualifications

• 1 of CISI Level 3 Investment Operations Certificate or ICA AML Advanced Certificate with plan to obtain the other within two years.
• Proven experience coaching and developing people with clear, constructive feedback.
• Strong operational background in KYC/AML processing in a first line environment.
• Minimum 3 years' experience managing high-volume onboarding or review teams.
• Solid understanding of CDD, EDD, PEP/sanctions screening, and document verification.

Responsibilities

• Manage daily operations of the KYC/AML team handling onboarding, periodic reviews, and trigger events.
• Monitor workloads to ensure files completed in line with policy, procedures, and risk appetite.
• Oversee allocation of work, monitor caseloads, and ensure SLAs and KPIs are consistently achieved.
• Coaching and evaluating team members, tackling challenges proactively and positively.
• Creating a team environment that is energised, supportive, and focused on shared success.
• Supporting team members with their personal and professional development.
• Perform or oversee quality checks on KYC files, ensuring accuracy, completeness, and consistency.
• Identify and elevate high-risk or complex cases (PEPs, sanctions hits, adverse media) to second line Financial Crime team.
• Act as the first point of escalation for analysts and provide decision-making guidance.
• Monitor trends in errors, defects, or control gaps and implement improvements.
• Promoting a culture of excellent client outcomes, ensuring the team prioritises customer care and operates in line with Consumer Duty expectations.
• Ensuring the team consistently meets service standards, aligned with regulatory requirements and the expectations of our branch network.

Skills

Coaching & development

KYC/AML operations

Strong analytical skills

Team leadership

Client focus

Education

CISI Level 3 Investment Operations Certificate

ICA Advanced Certificate/Diploma in Anti-Money Laundering

Job description

Redmayne Bentley LLP is seeking an AML/KYC Manager to lead the KYC/AML team within our Operations department. You will manage daily workflows, uphold regulatory standards, and drive process improvements to ensure accurate onboarding, reviews, and risk handling.

You'll coach and develop team members, monitor performance against SLAs, and promote a culture of outstanding client outcomes while maintaining a strong control environment and Consumer Duty alignment.