Quality Control Analyst

Delta Capita; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Delta Capita is seeking a Quality Control (QC) / Subject Matter Expert (SME) Team Lead for the CLM Managed Service in London. You will lead a medium-sized KYC analytics team, signing off files to meet SLAs and ensuring high-quality output across multiple jurisdictions and structures.

The role requires strong KYC/AML knowledge, leadership, and client-facing skills to deliver efficient, compliant processes and continual improvement within a fast-growing part of the business.

Qualifications

• Demonstratable QC/QA experience delivering high quality work.
• KYC SME level knowledge across low to high risk jurisdictions and both complex and non-complex structures.
• Proven experience of PEPs, Sanctions and Negative Media screening.
• Proven experience in performing financial crime risk assessments of clients.
• Ability to multitask and prioritize competing demands.
• Attention to detail.
• Strong knowledge and experience of best practices in building and maintaining KYC processes.
• Understanding of key controls, compliance/AML, investigation functions in the banking industry.
• Excellent understanding of the end to end KYC and client on-boarding processes.
• Excellent communicator, able to effectively and professionally communicate with stakeholders and clients.
• Experience in a client-facing role.

Responsibilities

• Signing off KYC files and ensuring records, screening, client outreach and SLAs are met.
• Ensure the team’s KYC files/assets are high quality; provide training and guidance.
• Act as first point of contact for escalations and issues; provide solutions.
• Serve as SME for the team on KYC matters.
• Engage with stakeholders to deliver project work within SLAs.
• Capacity management and prioritisation for workload.
• Help define procedures, processes, and best practices for efficiency.
• Identify material trends for quality and cycle time improvement.
• Promote Delta Capita values and team culture.

Skills

QC/QA experience

KYC SME

PEP/Sanctions/Negative Media

Financial crime risk assessments

Multitasking

Attention to detail

KYC end-to-end processes

Stakeholder communication

Client-facing experience

Job description

We are looking for a Quality Control (QC)/Subject Matter Expert (SME) Team Lead to join our Client Lifecycle Management (CLM) Managed Service Business. You will be responsible for the management of a small to medium sized group of KYC analysts, signing off KYC files to meet client specific SLAs, and operational execution and efficiency. This role requires an individual to be a KYC SME across a range of jurisdictions and entity types, to have experience of delivering high quality work within project deadlines, and the proven ability to apply a consistent approach to KYC processes whilst adhering to regulatory requirements and client procedures.

This role requires an experienced KYC / AML team lead, with demonstrable leadership, operational and KYC experience. Strong communication skills and a passion for client service excellence are also required as the role is client facing.

The preferred candidate will demonstrate an entrepreneurial spirt with a ‘hands on’ pragmatic and flexible approach as we develop this fast growing part of our business.

Key Responsibilities:

• Performing sign off/QC for KYC files and responsible for ensuring KYC records, screening, client outreach and any other client requirements are completed in line with client expectations and contractual service level agreements (SLAs)

• Ensuring the quality of the team’s KYC files and any other output is of a high standard and delivering training and guidance where needed to ensure this

• Acting as first point of contact for escalations and issues from the team and providing solutions / guidance

• Acting in an SME capacity for the team

• Proactively engaging with key stakeholders to deliver project work within agree SLAs

• Capacity management, including prioritisation

• Assisting in defining procedures, processes, standards and best practices to ensure efficiency / continuous improvement

• Working with the team to identify any material trends for ongoing quality and cycle time improvement

• Promoting and developing a strong culture within the team and embedding the Delta Capita values.

Essential Skills/Experience

• Demonstratable QC/QA experience delivering high quality work

• KYC SME level knowledge across low to high risk jurisdictions and both complex and non-complex structures

• Proven experience of PEPs, Sanctions and Negative Media screening

• Proven experience in performing financial crime risk assessments of clients

• Ability to multitask and prioritize competing demands

• Attention to detail

• Strong knowledge and experience of best practices in building and maintaining KYC processes

• Understanding of key controls, compliance/AML, investigation functions in the banking industry

• Excellent understanding of the end to end KYC and client on-boarding processes

• Excellent communicator, able to effectively and professionally communicate with stakeholders and clients

• Experience in a client-facing role

How We Work:

Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire.

This is a contract role-based in London. As the selection and interview process is ongoing, please submit your application in English as soon as possible, if your profile is selected, a member of our team will contact you within 4 weeks. For this role, a valid working permit for Singapore is mandatory.

Who We Are:

Delta Capita Group (a member of the Prytek Group) is a global managed services, consulting, and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology based mutualized services for financial institutions for non-differentiating services.

Our 3 offerings are:

• Managed Services

• Consulting & Solutions

• Technology

To know more about Delta Capita and our culture click here: Working at DC - Delta Capita.