KYC Operations Middle Office Associate

JPMorgan Chase & Co.; Bournemouth; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading global financial services firm is seeking a KYC Middle Office Associate to enhance client onboarding processes within a collaborative team. This role involves managing KYC records, ensuring compliance with regulatory standards, and facilitating smooth communication with internal and external partners. Ideal candidates have experience in the banking sector, excellent interpersonal skills, and a client-focused approach. Join us in delivering exceptional service to clients while navigating the complexities of compliance and regulations.

Qualifications

• Relevant experience in banking/finance sector.
• Ability to influence and negotiate effectively.
• Proactive and flexible approach to workload.

Responsibilities

• Manage the KYC book of work and provide status updates.
• Build partnerships and eliminate roadblocks.
• Work with teams to obtain KYC due diligence evidence.
• Ensure client information is compliant with regulations.
• Guide process improvements and training initiatives.

Skills

Strong written and oral communication skills

Resilient interpersonal skills

Client-focused mindset

Attention to detail

Effective time management

Job description

Join our Global Corporate Banking (GCB) Middle Office Team ensuring seamless client onboarding with strong partnerships and compliance excellence.

As a KYC Middle Office Associate within the Global Corporate Banking (GCB) Middle Office Team, you will be the single point of contact and subject matter expert for onboarding new customers and managing KYC records renewals. Aligned with a designated Front Office team, you will facilitate KYC execution across all teams, ensuring an exceptional client onboarding experience. Your role requires building strong relationships with internal and external customers, managing expectations, and providing timely updates on onboarding progress.

Job responsibilities

• Manages the KYC book of work for your designated Front Office sub-Line of Business, prioritizing active requests and providing status updates
• Builds and develops strong partnerships, identifying challenges and eliminating roadblocks with all internal partners
• Works with Front Office teams to obtain necessary supporting evidence for KYC due diligence
• Ensures all client information is accurate, complete, and compliant with regulatory requirements
• Coordinates case prioritization, capacity planning, and assignment with back office teams
• Stays updated on process changes, regulatory changes, and communicate impacts to business partners
• Manages personal workload and priorities, escalating key risks/issues to management as needed
• Identifies and executes process improvements, providing guidance on key process and technology initiatives
• Serves as a role model to peers, driving training and sharing of best practices

Required qualifications, capabilities, and skills

• Relevant experience in banking / finance sector
• Strong written and oral communication skills with experience in conflict resolution
• Resilient interpersonal skills, with the ability to influence and negotiate effectively with business partners and senior managers
• Client-focused with a strong controls mindset
• Hands-on approach with attention to detail and strong organizational skills
• Proactive and flexible approach to workload and team targets
• Effective time management and organizational skills for maximum productivity

Preferred qualifications, capabilities, and skills

• Working knowledge of KYC/Compliance/AML standards
• Sound understanding of the Financial Industry
• Knowledge of multiple client types and legal structures