KYC Operations Middle Office Associate

Next Frontier Capital; Bournemouth; On-site; GBP 35,000 - 55,000; Full time

Job summary

J.P. Morgan's Global Corporate Banking (GCB) Middle Office team in Bournemouth seeks a KYC Middle Office Associate who will own onboarding of new customers and manage KYC records renewals.

You will partner with Front Office and back office colleagues to ensure smooth client onboarding and compliant processes. You will build strong internal and external relationships, provide timely progress updates, and help drive process improvements while maintaining a strong controls mindset and attention to

Qualifications

• Relevant experience in banking / finance sector.
• Strong written and oral communication skills with conflict resolution experience.
• Interpersonal skills enabling influence and negotiation with partners and senior managers.
• Client-focused with a strong controls mindset.
• Attention to detail with robust organizational skills.
• Proactive and flexible workload management with team targets.
• Effective time management across multiple tasks.

Responsibilities

• Manages the KYC book of work for designated Front Office sub-Line of Business, prioritizing active requests and providing status updates.
• Builds and develops strong partnerships, identifying challenges and removing roadblocks with internal partners.
• Works with Front Office teams to obtain supporting evidence for KYC due diligence.
• Ensures client information is accurate, complete, and compliant with regulatory requirements.
• Coordinates case prioritization, capacity planning, and assignment with back office teams.
• Stays updated on process and regulatory changes and communicates impacts to business partners.
• Manages personal workload and escalation of risks/issues to management as needed.
• Identifies and implements process improvements and contributes to key initiatives.
• Serves as a role model, driving training and sharing best practices.

Skills

Communication skills

Interpersonal skills

Negotiation

Attention to detail

Organizational skills

Time management

Proactive

Job description

Join our Global Corporate Banking (GCB) Middle Office Team ensuring seamless client onboarding with strong partnerships and compliance excellence. As a KYC Middle Office Associate within the Global Corporate Banking (GCB) Middle Office Team, you will be the single point of contact and subject matter expert for onboarding new customers and managing KYC records renewals. Aligned with a designated Front Office team, you will facilitate KYC execution across all teams, ensuring an exceptional client onboarding experience. Your role requires building strong relationships with internal and external customers, managing expectations, and providing timely updates on onboarding progress.

Job responsibilities

• Manages the KYC book of work for your designated Front Office sub-Line of Business, prioritizing active requests and providing status updates
• Builds and develops strong partnerships, identifying challenges and eliminating roadblocks with all internal partners
• Works with Front Office teams to obtain necessary supporting evidence for KYC due diligence
• Ensures all client information is accurate, complete, and compliant with regulatory requirements
• Coordinates case prioritization, capacity planning, and assignment with back office teams
• Stays updated on process changes, regulatory changes, and communicate impacts to business partners
• Manages personal workload and priorities, escalating key risks/issues to management as needed
• Identifies and executes process improvements, providing guidance on key process and technology initiatives
• Serves as a role model to peers, driving training and sharing of best practices

Required qualifications, capabilities, and skills

• Relevant experience in banking / finance sector
• Strong written and oral communication skills with experience in conflict resolution
• Resilient interpersonal skills, with the ability to influence and negotiate effectively with business partners and senior managers
• Client-focused with a strong controls mindset
• Hands-on approach with attention to detail and strong organizational skills
• Proactive and flexible approach to workload and team targets
• Effective time management and organizational skills for maximum productivity

Preferred qualifications, capabilities, and skills

• Working knowledge of KYC/Compliance/AML standards
• Sound understanding of the Financial Industry
• Knowledge of multiple client types and legal structures

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Drive seamless client onboarding, KYC excellence, and build strong partnerships in a dynamic environment!