Knowledge Manager

Anchor; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

Anchor is seeking a Knowledge Manager to strengthen how knowledge is created, managed and found across Anchor. You’ll improve how information is structured, governed, maintained and shared across colleague and resident channels.

Working with Digital, Communications and Marketing, you’ll establish clear ownership and help teams confidently manage the information they know best. This is your chance to shape knowledge across a large, diverse organisation for residents and colleagues alike.

Qualifications

• Experience in knowledge management, information management, digital content or a closely related role.
• Experience developing governance, standards and content lifecycle processes.
• Strong knowledge of taxonomy, metadata and information architecture.
• Experience managing knowledge, intranet or digital content environments.
• Strong stakeholder management and influencing skills.
• Excellent written communication skills, with an understanding of content design, plain English and accessibility.
• Experience using analytics, insight or user feedback to improve content and knowledge experiences.

Responsibilities

• Develop and embed knowledge governance, standards and processes that improve content quality and consistency.
• Coordinate content ownership and lifecycle management, ensuring information remains accurate and up to date.
• Develop taxonomy, metadata and content structures that make information easier to navigate, search and find.
• Support a federated publishing approach, enabling teams to manage their own content effectively.
• Work with content owners and subject matter experts to identify knowledge gaps, reduce duplication and improve knowledge quality.
• Use analytics, search data and user feedback to identify and drive improvements.
• Provide guidance and training to build knowledge management capability across Anchor.
• Explore future approaches to search, automation and AI-enabled knowledge retrieval.

Skills

Knowledge management

Taxonomy & metadata

Information architecture

Stakeholder management

Written communication

Analytics & insights

Content governance

Tools

SharePoint

Job description

Shape how knowledge works across Anchor.

At Anchor, clear, accurate and accessible information is essential to helping our colleagues and residents find the answers they need.

We’re looking for a Knowledge Manager to strengthen how knowledge is created, managed and found across Anchor. You’ll improve how information is structured, governed, maintained and shared across colleague and resident channels.

Working closely with colleagues across Digital, Communications and Marketing, as well as content owners and subject matter experts, you’ll establish clear ownership and help teams confidently manage the information they know best.

What you’ll be doing

• Develop and embed knowledge governance, standards and processes that improve content quality and consistency.
• Coordinate content ownership and lifecycle management, ensuring information remains accurate and up to date.
• Develop taxonomy, metadata and content structures that make information easier to navigate, search and find.
• Support a federated publishing approach, enabling teams to manage their own content effectively.
• Work with content owners and subject matter experts to identify knowledge gaps, reduce duplication and improve knowledge quality.
• Use analytics, search data and user feedback to identify and drive improvements.
• Provide guidance and training to build knowledge management capability across Anchor.
• Explore future approaches to search, automation and AI-enabled knowledge retrieval.

What you’ll bring

• Experience in knowledge management, information management, digital content or a closely related role.
• Experience developing governance, standards and content lifecycle processes.
• Strong knowledge of taxonomy, metadata and information architecture.
• Experience managing knowledge, intranet or digital content environments.
• Strong stakeholder management and influencing skills.
• Excellent written communication skills, with an understanding of content design, plain English and accessibility.
• Experience using analytics, insight or user feedback to improve content and knowledge experiences.

Experience of SharePoint or similar platforms, working within a regulated organisation, or AI-enabled search and knowledge retrieval would be useful, but isn’t essential.

This is an opportunity to make a real impact on how knowledge works across a large and diverse organisation.

You’ll make important information easier for our residents to find, understand and use, while helping colleagues access trusted information when they need it.

You’ll have the scope to improve how we work today while helping shape the future of knowledge management at Anchor.

We are unable to offer sponsorship for this position. Therefore, candidates must be able to demonstrate their legal right to work in the UK without requiring sponsorship now or in the future.