Knowledge Manager

Cundall; Birmingham; On-site; GBP 70,000 - 95,000; Full time

Job summary

Cundall is seeking a Knowledge Manager to lead our Knowledge Management function across a global consultancy. You will shape how we capture, classify and share knowledge to drive delivery and innovation.

In this role you will define KM strategy, build communities of practice, and partner with CIO and IT leaders to advance enterprise data/analytics capabilities, including SharePoint and AI initiatives.

Qualifications

• Bachelor’s or Master’s degree in Knowledge Management or related field; professional KM training desirable.
• Proven experience in organising knowledge, taxonomy, and content governance across a global organisation.
• Strong communication and stakeholder engagement skills, with a track record of leading KM initiatives.

Responsibilities

• Lead the company KM function, responsible for knowledge capture, classification and sharing activities.
• Set KM strategy and roadmap, lead Communities of Practice.
• Support development of data analytics capabilities, particularly SharePoint and AI roll-out.
• Manage stakeholder relationships across the business to align knowledge requirements.

Skills

Content management

Intranet development

Knowledge sharing

Communities of practice

Communication

Education

Bachelor's or Master's in Knowledge Management

Chartership or professional KM training

Tools

SharePoint

AI in KM

Job description

The Team

We are an award winning global consultancy and have been named Building’s Engineering Consultant of the Year in 2024, 2022 and 2021. We are at the forefront of the industry, priding ourselves on our exemplary track record of designing innovative and sustainable projects.

The Team

We are an award winning global consultancy and have been named Building’s Engineering Consultant of the Year in 2024, 2022 and 2021. We are at the forefront of the industry, priding ourselves on our exemplary track record of designing innovative and sustainable projects.

Sustainability runs through everything we do at Cundall, and our people are empowered to drive change and decarbonise the built environment. By the end of this decade, we have set ourselves an ambitious goal to only work on projects that meet our zero carbon design criteria, a commitment we have called our Zero Carbon Design 2030 goal. We need engineers who share this passion for sustainability and thrive in designing energy efficient buildings and communities.

The Role

This is a fantastic opportunity to join a leading and diverse Engineering Consultancy working across numerous disciplines and locations around the globe. Responsible for leading the company Knowledge Management ( KM ) function, we are looking for a Knowledge Manager with experience across a wide range of KM responsibilities, with a focus on outcomes and delivery. This role provides the scope to shape how our company uses knowledge, in a highly visible position.

Primary Responsibilities

• Lead the company KM function, responsible for all knowledge capture/classification/sharing activities
• Set out the KM strategy & roadmap, lead Communities of Practice
• Support development of enterprise data and analytics capabilities particularly around the Sharepoint intranet and our AI roll out
• Manage stakeholder relationships at all levels across the business, understand and align knowledge requirements
• Lead business-wide knowledge sharing & communication initiatives
• Define KM strategy practices and ensure the ongoing relevance of the knowledge & information strategy in collaboration with the CIO, Global Head of IT & business leaders

Business Accountabilities

• Identify and standardise the use and governance of knowledge and information in support of the enterprise's business strategy. This includes the ownership and management of l essons l earned , t axonomies and helping to build the right culture to make knowledge sharing part of Cundall life
• Be the architect of effective knowledge sharing globally, through efficient c ontent ma nagement and c uration , driving better efficiency and productivity across teams
• Innovate with and expand the organisation's current research and analytics capabilities — emerging analytical approaches, skills and technologies as pertains to KM

Management And Operational Accountabilities

• Strengthen KM processes, targeting tangible results
• Technically competent; you will need to keep abreast of developments in the knowledge sharing field as well as Sharepoint knowledge and AI and data.
• Develop and maintain the knowledge information structure and taxonomies
• Knowledge retention and direct engagement with leavers and retirees
• External knowledge integration, bring in lessons learned by other organisations
• Organisational culture; understand drivers and motivators that contribute to effective knowledge sharing

The Skills

Required Skills

• Content Management – enterprise search, content mapping
• Intranet Development – data, AI and Sharepoint
• Lessons Learned – active debrief, classification, life cycle, approvals
• Communities – lead appropriate groups , outcome driven, managed, current
• Knowledge sharing platforms, tools & techniques
• Communication expertise – articulate, influential and clear

Education

A bachelor's or master's degree and specific training in Knowledge Management and equivalent work experience. Academic qualifications or professional training and experience in the AEC industry are also desirable. Chartership or certification and training with CILIP, ACKMP , KMI or other .

Job Description

Your career at Cundall

We know that to be the best at what we do we need a diverse workforce underpinned by an inclusive culture. Creating environments where everyone can find joy doing their best work is also great for everyone. That’s why we positively welcome applications from people of all backgrounds and identities, and encourage, support, and celebrate the diverse voices of our people.