Knowledge Manager

Cundall; City Of London; On-site; GBP 70,000 - 95,000; Full time

Job summary

Cundall is seeking a Knowledge Manager to lead and shape the global KM function. The role focuses on knowledge capture, taxonomy, and sharing across disciplines to support decarbonisation and efficient project delivery.

You will drive Communities of Practice and collaborate with CIO and IT to enhance data analytics, intranet capabilities, and knowledge strategy. Experience in KM leadership, enterprise taxonomy, and SharePoint/AI-enabled workflows is essential.

Qualifications

• Experience in content management and enterprise search.
• Proficiency with intranet data, AI and SharePoint.
• Experience with lessons learned lifecycle and classifications.
• Ability to lead Communities of Practice.
• Knowledge sharing platforms and communication.

Responsibilities

• Lead the KM function across the business, setting strategy and governance.
• Standardise knowledge capture, taxonomy and information sharing globally.
• Collaborate with CIO and IT to align KM with data analytics and AI initiatives.
• Develop and maintain knowledge taxonomies and information structures.
• Encourage knowledge retention, lessons learned, and external knowledge integration.
• Drive cross-functional communication and knowledge sharing initiatives across teams.

Skills

Content management

Intranet development

Lessons learned

Communities

Knowledge sharing platforms

Communication

Education

Bachelor's degree in Knowledge Management

Master's degree in related field

Tools

SharePoint

Job description

The Team

We are an award winning global consultancy and have been named Building’s Engineering Consultant of the Year in 2024, 2022 and 2021. We are at the forefront of the industry, priding ourselves on our exemplary track record of designing innovative and sustainable projects.

Sustainability runs through everything we do at Cundall, and our people are empowered to drive change and decarbonise the built environment. By the end of this decade, we have set ourselves an ambitious goal to only work on projects that meet our zero carbon design criteria, a commitment we have called our Zero Carbon Design 2030 goal. We need engineers who share this passion for sustainability and thrive in designing energy efficient buildings and communities.

The Role

This is a fantastic opportunity to join a leading and diverse Engineering Consultancy working across numerous disciplines and locations around the globe. Responsible for leading the company Knowledge Management (KM) function, we are looking for a Knowledge Manager with experience across a wide range of KM responsibilities, with a focus on outcomes and delivery. This role provides the scope to shape how our company uses knowledge, in a highly visible position.

Primary Responsibilities

• Lead the company KM function, responsible for all knowledge capture/classification/sharing activities

• Set out the KM strategy & roadmap, lead Communities of Practice

• Support development of enterprise data and analytics capabilities particularly around the Sharepoint intranet and our AI roll out

• Manage stakeholder relationships at all levels across the business, understand and align knowledge requirements

• Lead business-wide knowledge sharing & communication initiatives

• Define KM strategy practices and ensure the ongoing relevance of the knowledge & information strategy in collaboration with the CIO, Global Head of IT & business leaders

Business Accountabilities

• Identify and standardise the use and governance of knowledge and information in support of the enterprise's business strategy. This includes the ownership and management of lessons learned, taxonomies and helping to build the right culture to make knowledge sharing part of Cundall life

• Be the architect of effective knowledge sharing globally, through efficient content management and curation, driving better efficiency and productivity across teams

• Innovate with and expand the organisation's current research and analytics capabilities — emerging analytical approaches, skills and technologies as pertains to KM

Management and Operational Accountabilities

• Strengthen KM processes, targeting tangible results

• Technically competent; you will need to keep abreast of developments in the knowledge sharing field as well as Sharepoint knowledge and AI and data.

• Develop and maintain the knowledge information structure and taxonomies

• Knowledge retention and direct engagement with leavers and retirees

• External knowledge integration, bring in lessons learned by other organisations

• Organisational culture; understand drivers and motivators that contribute to effective knowledge sharing

The Skills

Required Skills

• Content Management – enterprise search, content mapping

• Intranet Development – data, AI and Sharepoint

• Lessons Learned – active debrief, classification, life cycle, approvals

• Communities – lead appropriate groups, outcome driven, managed, current

• Knowledge sharing platforms, tools & techniques

• Communication expertise – articulate, influential and clear

Education

A bachelor's or master's degree and specific training in Knowledge Management and equivalent work experience. Academic qualifications or professional training and experience in the AEC industry are also desirable. Chartership or certification and training with CILIP, ACKMP, KMI or other.

Job Description

Your career at Cundall

We know that to be the best at what we do we need a diverse workforce underpinned by an inclusive culture. Creating environments where everyone can find joy doing their best work is also great for everyone. That’s why we positively welcome applications from people of all backgrounds and identities, and encourage, support, and celebrate the diverse voices of our people.