Knowledge Management Coordinator

InHealth Group Limited; Middlewich, Rochdale; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

27 days annual leave

Generous pension

Private medical insurance

Life assurance

Learning and development opportunities

Employee Assistance Programme

Cycle to Work

Memberships

Job summary

InHealth Group Limited is seeking a Knowledge Management Coordinator to shape how information flows across clinical, operational and digital channels. You will capture, structure and govern knowledge from policies to patient pathways, ensuring accessibility across SharePoint, intranet and knowledge bases.

You will collaborate with stakeholders to translate complex information into clear knowledge, drive taxonomy and metadata, and support adoption of new tools and processes while delivering

Qualifications

• Experience with SharePoint, intranets, content management systems or structured knowledge repositories.
• An understanding of taxonomy, metadata, content structures and information management.
• Experience capturing and improving organisational knowledge.
• Strong written communication and stakeholder engagement skills.
• Excellent organisation and attention to detail.
• Experience supporting colleagues to adopt new tools, processes or ways of working.
• A degree or equivalent experience in Knowledge Management, Information Science, Library Science, Communications, Business Administration or a related area.

Responsibilities

• Capture, organise and maintain important organisational knowledge.
• Make information easier to find through clear structures, tagging, metadata and taxonomy.
• Help manage and improve SharePoint, intranet pages, knowledge bases and document libraries.
• Work with subject matter experts to turn complex information into clear, usable knowledge.
• Identify knowledge gaps and find practical ways to address them.
• Help ensure information is accurate, current, appropriately governed and version controlled.
• Shape what knowledge should be available through different channels, including intranets, chatbots and Voice AI.
• Create guidance and deliver support that helps colleagues confidently use knowledge tools.
• Encourage better knowledge-sharing habits across the organisation.
• Use feedback and content insight to continuously improve how knowledge is managed and accessed.

Skills

SharePoint

Intranet

Taxonomy

Metadata

Content structures

Information governance

Stakeholder engagement

Knowledge sharing

Education

Knowledge Management degree

Library/Information Science background

Tools

Content management systems

Structured knowledge repositories

Job description

Can you help shape how knowledge flows across InHealth? From our clinical and operational teams to the digital channels supporting our patients.

At InHealth, we hold a huge amount of valuable clinical, operational and organisational knowledge. As our Knowledge Management Coordinator, you'll help make sure the right information reaches the right people, in the right place, at the right time.

You'll play a key role in how we capture, organise, govern and share knowledge across InHealth – from policies, SOPs and clinical guidance through to patient pathways, training materials and operational know-how.

And this isn't just about managing documents.

You'll help shape how trusted information is surfaced across SharePoint, intranet and knowledge bases, as well as emerging channels such as chatbots and Voice AI.

It's a fantastic opportunity for someone who loves bringing structure to information, improving how people find what they need and using technology to make knowledge more accessible and useful.

What you will do

Working across clinical, operational, governance, digital and customer-facing teams, you'll:

• Capture, organise and maintain important organisational knowledge
• Make information easier to find through clear structures, tagging, metadata and taxonomy
• Help manage and improve SharePoint, intranet pages, knowledge bases and document libraries
• Work with subject matter experts to turn complex information into clear, usable knowledge
• Identify knowledge gaps and find practical ways to address them
• Help ensure information is accurate, current, appropriately governed and version controlled
• Shape what knowledge should be available through different channels, including intranets, chatbots and Voice AI
• Create guidance and deliver support that helps colleagues confidently use knowledge tools
• Encourage better knowledge-sharing habits across the organisation
• Use feedback and content insight to continuously improve how knowledge is managed and accessed

About you

You'll naturally enjoy making sense of information and creating order from complexity.

You'll be curious, organised and highly detail-focused, but just as importantly, you'll be great with people. You'll know that effective knowledge management isn't simply about technology or repositories – it's about building relationships, asking the right questions and making information genuinely useful.

You'll be comfortable working with people from different disciplines and confident translating complex or specialist information into something clear and accessible.

We'd particularly like to hear from you if you have:

• Experience working with SharePoint, intranets, content management systems or structured knowledge repositories
• An understanding of taxonomy, metadata, content structures and information management
• Experience capturing and improving organisational knowledge
• Strong written communication and stakeholder engagement skills
• Excellent organisation and attention to detail
• Experience supporting colleagues to adopt new tools, processes or ways of working
• A degree or equivalent experience in Knowledge Management, Information Science, Library Science, Communications, Business Administration or a related area

Experience within healthcare would be useful, but your ability to connect people, information and technology will be what really makes the difference.

This is an opportunity to help build something that will have an impact right ac ross InHealth.

What's in it for you

We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!

In addition to this, we also offer:

• 27 days annual leave (plus bank holidays)
• Generous company contribution pension scheme
• Private medical insurance options
• Life assurance
• Fantastic learning and development opportunities
• 24/7 access to a dedicated well-being hub and an Employee Assistance Programme
• Enhanced parental leave
• Monthly award programme and online peer-to-peer recognition
• Long service recognition, with vouchers and additional annual leave
• Refer a friend bonus
• Discounts on our healthcare services
• Smart tech, Cycle to Work and thousands of discounts and cashback options
• Paid-for professional memberships and more!

Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway. IND01

About us

InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions, working in partnership with the NHS for more than 30 years to make healthcare better for more than 5 million patients each year.

Behind every test, scan and assessment is a team of people helping our services run smoothly, efficiently and with care. With opportunities across community, hospital and office-based settings, InHealth offers the chance to grow your career in a people-focused organisation where your work supports millions of patients and helps bring high-quality healthcare closer to local communities.

InHealth is a place where you're trusted to do your job well, supported by people who value your expertise and give you the space to act on it. Teams show up for each other, leaders back your judgment and help remove blockers rather than create them.

New opportunities open as we grow - whether that's progressing, moving sideways or taking on something different as your strengths evolve. And everything we do is focussed on making healthcare better - for patients, partners and the people delivering care.