Know Your Customer Quality Assurance Associate

JPMorganChase; Bournemouth; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Know Your Customer Quality Assurance Associate to enhance its KYC Quality Assurance Governance & Training Team. In this pivotal role, you will ensure the accuracy and quality of KYC records, conduct performance evaluations, and collaborate with global partners to implement best practices. Your analytical skills will be key in identifying process gaps and recommending improvements. Join a dynamic team dedicated to maintaining high standards in compliance and governance within the financial services sector.

Qualifications

• Experience in banking or a related industry is essential.
• Deep knowledge of KYC/AML regulations and compliance is required.

Responsibilities

• Review quality of Primary QA Testing results and record them.
• Identify key issues, perform root cause analysis, and recommend improvements.
• Collaborate with global partners to ensure consistency in QA framework.

Skills

Banking Experience

KYC/AML Regulations Knowledge

Analytical Skills

Communication Skills

Risk Analysis

Job description

Know Your Customer Quality Assurance Associate

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Job Description

Are you experienced in banking and possess analytical skills? Then this position is for you!

As a Know Your Customer (KYC) Quality Assurance Associate within the KYC Quality Assurance Governance & Training Team, you will conduct performance evaluations of the Primary KYC QA Function. Your responsibilities include ensuring the accuracy, completeness, and quality of KYC records, participating in governance and training activities, providing feedback to the global Primary KYC QA team across all sectors, documenting test outcomes, identifying process gaps, and assessing data integrity and compliance with standards, policies, and procedures.

Job Responsibilities

• Review the quality of Primary QA Testing results against Global KYC and Quality Assurance Standards and record results in the case management system.
• Identify key issues, risks, and trends; perform root cause analysis; and recommend improvements.
• Present results to key stakeholders.
• Collaborate with global partners to ensure consistency with the QA framework and governance approach.
• Implement process changes considering regulatory requirements and best practices.
• Manage governance of key KYC QA processes, working with senior leadership and control partners.
• Contribute to training development and delivery for new and existing staff.

Required Qualifications, Capabilities, and Skills

• Experience in banking or a related industry.
• Deep knowledge of KYC/AML regulations, compliance, and industry best practices.
• Strong analytical, communication, and presentation skills.
• Ability to articulate findings and escalate issues promptly.
• Proficiency in root cause and risk analysis.
• Fluent in English.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to corporations, governments, and investors worldwide. We are committed to building trusted, long-term partnerships and value diversity and inclusion. We do not discriminate based on protected attributes and offer reasonable accommodations for various needs.

About the Team

Our Global Banking division is one of the largest wholesale banking franchises, serving clients including corporations, governments, healthcare, education, and financial institutions.

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Quality Assurance