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Know Your Customer Quality Assurance Associate

TN United Kingdom

Bournemouth

On-site

GBP 30,000 - 50,000

Full time

13 days ago

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An established industry player is seeking a Know Your Customer Quality Assurance Associate in Bournemouth. This role is perfect for individuals with a background in banking and strong analytical skills. You will be responsible for conducting performance evaluations on KYC records, ensuring compliance with regulations, and providing training and feedback to team members. Your expertise will help improve processes and maintain high standards of quality assurance. Join a dynamic team dedicated to excellence in customer service and compliance, where your contributions will have a significant impact on the organization’s success.

Experience in banking or related industry is essential for this role.
Strong analytical, communication, and presentation skills are required.

Review and evaluate KYC records for accuracy and compliance.
Identify issues and trends, performing root cause analysis.
Collaborate with global partners to ensure QA consistency.

Analytical Skills

Communication Skills

Presentation Skills

Root Cause Analysis

Risk Analysis

Experience in Banking or Related Industry

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Know Your Customer Quality Assurance Associate, Bournemouth

Client:

Location: Bournemouth, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 930a0910a210

Job Views: 2

Posted: 13.04.2025

Expiry Date: 28.05.2025

Job Description:

Are you experienced in banking and have analytical skills? Then you found the right position for you!

As a Know Your Customer Quality Assurance Associate within the KYC Quality Assurance Governance & Quality & Training Team, you will conduct performance evaluations on the Primary KYC QA Function. Your role will encompass the assurance of accuracy, completeness, and quality of KYC records. You will also participate in governance and training activities, providing constructive feedback and guidance to the global Primary KYC QA team across all business sectors. Your duties will extend to documenting all test outcomes, identifying gaps in processes and procedures, and assessing data integrity and compliance with processing and servicing standards, policies, and procedures.

Job responsibilities:

Review the quality of Primary QA Testing results against Global KYC and Quality Assurance Standards, and record results in the case management system.
Identify key issues, risks, and trends, perform root cause analysis, and make recommendations for addressing identified deficiencies or improvements to business processes.
Present results to key stakeholders.
Collaborate with global partners to ensure consistency with the Global QA framework and governance approach.
Consider regulatory requirements and best practices to implement changes to processes.
Help manage the governance of key KYC QA processes, working closely with senior leadership and control partners.
Contribute to the development and delivery of training for new hires and ongoing training for existing staff.

Required qualifications, capabilities, and skills:

Experience in banking or a related industry.
In-depth knowledge of KYC/AML regulations, compliance requirements, and industry best practices.
Advanced analytical, communication, and presentation skills.
Ability to articulate findings/exceptions and escalate promptly to relevant parties.
Ability to conduct root cause analysis and risk analysis.

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