Kiosks & Digital Access Tech Specialist

Premier Inn; Dunstable; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Whitbread is seeking a Tech Specialist for kiosks and digital access across its hotel estate, with hybrid working at Whitbread Court. You will support, evolve and integrate guest-facing technology to improve check-in, room access and overall guest journeys.

Join a team that partners with operations, suppliers and internal tech to deliver reliable services. You will troubleshoot, design and implement solutions while maintaining security and performance standards.

Qualifications

• Experience with access control, security systems, digital keys, kiosks or similar customer-facing technologies.
• Strong technical troubleshooting and problem-solving skills.
• Experience working with integrated systems and complex technology environments.
• Ability to investigate issues, identify root causes and implement long-term solutions.
• Knowledge of technology delivery, testing, implementation and support processes.
• Understanding of performance, security, resilience and operational support requirements.
• Ability to work collaboratively with technology, product, operational and supplier teams.
• Strong stakeholder management and communication skills.
• Experience supporting technology change, service improvement or product delivery initiatives.
• Ability to diagnose complex technical issues and explain solutions clearly to both technical and non-technical audiences.
• Experience supporting live operational environments where system availability and reliability are critical.

Responsibilities

• Act as the technology specialist for kiosk, key management and guest access solutions across our hotel estate.
• Support the design, implementation and continuous improvement of technology solutions that enhance the guest journey from check-in to room access.
• Work closely with hotel operations teams to understand business challenges and develop practical technology solutions.
• Collaborate with suppliers, partners and internal stakeholders to deliver reliable and effective technology services.
• Support the integration of multiple systems and platforms that form part of the hotel technology ecosystem.
• Investigate technical issues, identify root causes and drive sustainable resolutions.
• Provide technical expertise and guidance across product, platform and service initiatives.
• Support solution design, configuration, testing, implementation and ongoing operational support activities.
• Ensure solutions meet agreed standards for performance, security, resilience and supportability.
• Build and maintain technical documentation, support processes and best-practice guidance.
• Assess new technologies, tooling and supplier capabilities to support future innovation.
• Contribute to continuous improvement initiatives that enhance operational efficiency and guest satisfaction.
• Escalate risks, supportability concerns and technical issues where appropriate.

Job description

Whitbread is seeking a Tech Specialist for kiosks and digital access across its hotel estate, with hybrid working at Whitbread Court. You will support, evolve and integrate guest-facing technology to improve check-in, room access and overall guest journeys.

Join a team that partners with operations, suppliers and internal tech to deliver reliable services. You will troubleshoot, design and implement solutions while maintaining security and performance standards.