Keyholder - Bicester Village

Neom Ltd; Bicester; On-site; GBP 18,000 - 23,000; Part time

Benefits offered by this job

25 days holiday

Birthday time off

Wellbeing time off

Free NEOM product monthly

Staff discount

Health care

Volunteer time off

Job summary

NEOM Wellbeing is seeking a friendly Keyholder for our NEOM Wellbeing Hub at Bicester Village. You will lead by example, deliver exceptional customer experiences, and help drive sales across a part-time 21-hour week.

You'll work across 3-4 days, including weekends and evenings, and bring a genuine passion for wellbeing. We value warm, confident interactions and a commitment to our brand standards and customer care.

Qualifications

• Previous retail experience is desirable.
• A passion for wellbeing and helping others.
• Strong customer service and the ability to inspire colleagues.
• Self-motivated with high standards.
• Experience working with sales targets or goals.
• Confident communicator who treats customers with kindness and respect.
• Team player with a can-do attitude.
• Meticulous attention to detail.
• Thrives in a fast-paced retail environment.
• Available across weekends and evenings.

Responsibilities

• Provide the highest standard of NEOM customer experience in store.
• Drive forward sales and company objectives.
• Assist the store team and management with daily tasks.
• Proactively contribute to the wellbeing of our planet and people.
• Work on initiatives and be proactive.
• Maintain company standards at all times.
• Ensure top housekeeping, cleanliness and visual merchandising.

Skills

Customer service

Sales

Communication

Teamwork

Attention to detail

Job description

The Role

This isn't your average retail role. As a Keyholder at our NEOM Wellbeing Hub in Bicester Village, you'll be one of the people who sets the tone, leading by example and creating an experience that stays with every customer long after they leave.

Working 21 hours across 3 to 4 days, you'll bring warmth and confidence to every interaction and show up with calm energy and real presence, even when it gets busy. As part of the Bicester Village destination, flexibility is key. You'll need to be available across weekdays and weekends, with late nights until 9.30pm as part of the mix.

We're looking for someone who genuinely lives and breathes wellbeing, not because it's on trend, but because it matters to you, and you love sharing that with others.

Why NEOM Wellbeing?

At NEOM Wellbeing, we're more than just a company, we're a movement. Our mission: We Supercharge Wellbeing. With 100% Natural Fragrances at our heart, we're empowering our people, nurturing our communities, and respecting our planet. We're an award-winning, B Corp certified business leading the way in wellbeing, and we're just getting started.

We couldn't be NEOM Wellbeing if we didn't look after the wellbeing of our own people. That means extra Wellbeing days, time off to volunteer, your birthday off, and a monthly product allowance plus an employee discount so you're never far from the good stuff.

We're on the hunt for someone who lives our values: a Good Egg who will Challenge the Status Quo and knows that a positive Attitude Is Everything. If that sounds like you, keep reading.

At NEOM Wellbeing, we believe the best teams reflect the world around them. We're committed to building an inclusive workplace where everyone belongs, and we welcome applications from people of all backgrounds, identities, and experiences. NEOM Wellbeing is an equal opportunities employer.

What You Will Do

• Provide the highest standard of NEOM Customer Experience at all times in store to inspire wellbeing
• Drive forward sales and company objectives
• Assist the team and Store Management with daily tasks
• Proactively contribute to the wellbeing of our planet & our people
• Work on initiative and be super proactive
• Maintain company standards at all times
• Ensure the highest standards of housekeeping, cleanliness and visual merchandising are upheld

What We Would Love

• Previous retail experience (within a health/beauty environment is desirable)
• A passion for wellbeing
• A love of customer service which translates to/inspire your colleagues
• Self motivator and able to maintain impeccable standards in store
• Experience working with or understanding sales targets
• Confident communicator - treat everyone with honesty, kindness and respect
• Team player with a can-do attitude
• Meticulous attention to detail
• Thrives in a fast-paced business and adapts easily to change
• The ability to work retail hours - which will include weekends and evenings

• TIME TO CHILL - 25 days holiday plus bank holidays
• BIRTHDAY TREAT - time off on your birthday
• WELLBEING TIME– take time off to recharge and reset
• NEOM GOODIES - a free NEOM product each month plus staff discount for you to enjoy
• HEALTH CARE - cash back plans, outpatient cover, GP consultations, therapies, and Mental Health Support.
• DO GOOD, FEEL GOOD - time off for you to volunteer plus support for nay personal fundraising efforts too