Deputy Manager

Moss; Brierley Hill; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Real career progression opportunities

Ongoing training and development

Culture that celebrates individuality

Job summary

Moss is seeking an energetic store leader to elevate the customer experience and drive store performance. You will guide and coach a team, delivering memorable interactions and ensuring operational excellence across the floor.

This role rewards leadership, accountability, and a passion for growth within a brand that values individuality and energy. You’ll focus on people, performance, and creating standout customer moments every day.

Qualifications

• Outline leadership experience in a retail setting.
• Demonstrate ability to drive sales and KPIs through floor leadership.
• Show customer-centric approach and coaching capabilities.

Responsibilities

• Create standout customer moments reflecting the Moss Way.
• Drive results through natural leadership and coaching.
• Lead and develop your team through onboarding and mentorship.
• Maintain operational excellence across all store areas.
• Use data and insights to inform commercial decisions.
• Commit to ongoing learning in leadership and impact.

Skills

Team leadership

Customer service

Retail operations

Data-driven decisions

Communication

Tools

POS system

Job description

Bring Your Energy. Build Your Confidence. Shape Exceptional Experiences.

What if your next role wasn’t just a job, but a place where your personality is your superpower?

At Moss, we don’t just hire for experience, we hire for Spirit. Whether you’ve never worked in retail before or you’re a seasoned pro, what matters most is your energy, your curiosity, and your drive to connect with people.

Why This Role Is Different

This isn’t just about managing a store

This is about:

• Supporting and leading a team to perform at their best
• Driving results through people, not pressure
• Turning everyday interactions into memorable moments
• Building confidence—across your team and your customers

We call it the Moss Way, where Spirit, meaningful connections, and expertise come together to create something exceptional.

What You’ll Be Doing

You’ll be at the heart of the store experience:

• Creating standout customer moments – ensuring every interaction reflects the Moss Way
• Driving results naturally – supporting sales and KPIs through strong floor leadership
• Leading and developing your team – coaching, onboarding, and building future leaders
• Keeping the store sharp and inspiring – ensuring operational excellence across all areas
• Supporting commercial performance – using data and insight to drive decisions
• Learning constantly – growing your leadership, commercial awareness, and impact

Who This Is Perfect For

For experienced leaders who bring both capability and presence

You’ll thrive here if you:

• Enjoy leading and developing others
• Bring energy, confidence, and accountability
• Want to build your leadership career

You’ll love this role if you:

• Want to lead through people, not just process
• Enjoy driving results through great experiences
• Are ready to grow within a brand that recognises and rewards you

What You Bring

• A natural ability to connect, lead, and inspire
• A passion for helping people perform and grow
• Curiosity about style, trends, and commercial success
• A team-first mindset with a positive, can-do attitude

What You’ll Get

• Competitive salary + performance incentives
• Real career progression opportunities
• Ongoing training and development
• A culture that celebrates individuality and energy
• Recognition for your contribution—not just your results

Why Moss?

Because here, you’re not just part of a store—you’re part of a culture.

A place where:

• Personality is valued as much as performance
• Growth is encouraged, not limited
• Every day is a chance to create something meaningful

As outlined in the role profile, Moss is built on Spirit, strong values, and behaviours that put customers and people first and that’s exactly what makes this role so rewarding.

Ready to Bring Your Spirit?

If you’re looking for a role where you can learn, grow, and genuinely enjoy what you do every day, this is it.