Team Leader

Moss; Birmingham; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Training & development

Recognition for your contribution

Job summary

Moss in Birmingham Bullring is seeking a Team Leader to inspire a store team and deliver exceptional service every day. You’ll lead from the front, coach colleagues, and create memorable customer moments that drive engagement and sales.

Join a culture that values energy, ambition, and individuality, with ongoing training, clear progression, recognition for your contribution, and the chance to grow with a retailer that makes every shift meaningful.

Qualifications

• Inspiring a team to deliver exceptional service.
• Leading from the front on the shop floor.
• Turning everyday interactions into memorable moments.
• Building confidence in your team and customers.

Responsibilities

• Creating standout customer moments - leading by example through exceptional service
• Driving results naturally - supporting the team to achieve KPIs through great experiences
• Motivating and supporting your team - coaching, onboarding, and building engagement
• Keeping the store sharp and inspiring - ensuring operational and visual standards are delivered
• Supporting commercial performance - using insight and awareness to optimise results
• Learning constantly - developing your leadership, product knowledge, and commercial understanding

Skills

Team leadership

Customer service

Coaching

Communication

Job description

Team Leader (39 Hours) - Birmingham Bullring

Bring Your Energy. Build Your Confidence. Shape Exceptional Experiences.

What if your next role wasn’t just a job, but a place where your personality is your superpower?

At Moss, we don't just hire for experience, we hire for Spirit. Whether you've never worked in retail before or you're a seasoned pro, what matters most is your energy, your curiosity, and your drive to connect with people.

Why This Role Is Different

This isn't just about targets and tasks.

This is about:

• Inspiring a team to deliver exceptional service
• Leading from the front on the shop floor
• Turning everyday interactions into memorable moments
• Building confidence - both in your team and your customers

We call it the Moss Way, where Spirit, meaningful connections, and expertise come together to create something exceptional.

What You'll Be Doing

You'll be at the heart of the store experience:

• Creating standout customer moments - leading by example through exceptional service
• Driving results naturally - supporting the team to achieve KPIs through great experiences
• Motivating and supporting your team - coaching, onboarding, and building engagement
• Keeping the store sharp and inspiring - ensuring operational and visual standards are delivered
• Supporting commercial performance - using insight and awareness to optimise results
• Learning constantly - developing your leadership, product knowledge, and commercial understanding

Who This Is Perfect For

If you're stepping into a leadership role

You'll thrive here if you:

• Enjoy supporting and motivating others
• Bring positive energy and confidence to the shop floor
• Want to grow your leadership capability

If you have retail leadership experience:

You'll love this role if you:

• Want more impact beyond transactions
• Take pride in developing others
• Enjoy hitting targets through team successAre ready to grow within a brand that recognises and rewards you

What You Bring

• A natural ability to connect and start conversations
• A passion for helping people look and feel their best
• Curiosity about style, trends, and how to deliver great results
• A team-first mindset with a positive, can-do attitude

What You'll Get

• Competitive salary + performance incentives
• Real career progression opportunities
• Ongoing training and development
• A culture that celebrates individuality and energy
• Recognition for your contribution - not just your results

Why Moss?

Because here, you're not just part of a store- you're part of a culture.

A place where:

• Personality is valued as much as performance
• Growth is encouraged, not limited
• Every day is a chance to create something meaningful

As outlined in the role profile, Moss is built on Spirit, strong values, and behaviours that put customers and people first and that's exactly what makes this role so rewarding.

Ready to Bring Your Spirit?

If you're looking for a role where you can learn, grow, and genuinely enjoy what you do every day, this is it.