Keyholder

Elite Associates; Manchester; On-site; GBP 28,000 - 38,000; Full time

Job summary

A globally recognized luxury brand is seeking a Keyholder in Manchester to support store operations and enhance the client experience. The role requires strong sales ability, leadership skills, and a commitment to upholding the brand’s values. This position is perfect for individuals who thrive in a high-end retail environment and are passionate about delivering exceptional service.

Qualifications

• Minimum 2 years of sales experience, preferably in luxury retail.
• Possess leadership and training skills.
• Goal-oriented with strong drive for results.

Responsibilities

• Lead by example and train team members on standards.
• Manage client needs and assist in store operations.
• Achieve sales goals and maintain client relationships.

Skills

Interpersonal Skills

Leadership

Sales Experience

Client Relationship Management

Job description

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Direct message the job poster from Elite Associates

Senior Consultant UK Retail | Elite Associates |[phone] | [e-mail]

Keyholder (Luxury Retail)

• Manchester
• Permanent

Join a globally recognized luxury brand known for exceptional craftsmanship, distinctive design, and a unique edge. With a strong presence in fashion and music, the brand offers a high-end, personalized experience for clients seeking something beyond the ordinary.

Overview:

This individual will support store operations, assist in leading a team, and help deliver a client experience that reflects the brand’s values of quality, individuality, and authenticity.

The Keyholder is responsible for driving sales by curating client relationships, exceeding goals and leading by example. Through product knowledge and elevated operational capabilities, the Keyholder creates an exceptional and unique experience for both the internal and external client supporting our brand.

Role

• Lead by example and train other team members on standards and expectations to include Product Knowledge, Selling Standards, Visual Merchandising, and Policy & Procedures

• Manage Client and Staff needs in absence of another member of management to include opening and closing of the Store

• Achieve sales goals through selling, building, and maintaining client relationships and adhering to all CRM requirements

• Assist and follow up with Clients on special orders, repairs, and custom requests

• Display a thorough comprehension of, and remain up to date on, Product Knowledge and Company news

• Process transactions through the POS and/or other systems to service Clients inclusive of a proficient knowledge of conducting Management POS functions

• Be a positive role model representing the brand at all times

• Adhere to all retail policies and procedures

• Follow all health and safety guidelines

Requirements

• Recommended minimum of 2 years of Sales experience to include running the salesfloor, luxury retail preferred

• Possess leadership skills, training abilities and organization

• Strong drive for results; goal oriented

• Excellent interpersonal skills and the ability to communicate effectively, both verbally and written

• Flexible availability to include working some nights, weekends, and holidays

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Retail

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