Key Holder - The Cosmetics Company Store - Gloucester Quays - 12 hours/ 2 days

The Estee Lauder Companies Inc.; Gloucester; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Competitive industry salary

Commission scheme

Product discount

Training & development

Job summary

The Estée Lauder Companies Inc. is seeking a proactive Key Holder for our UK store locations in Gloucester. You will support the Store Manager and Assistant Manager to ensure the smooth operation of daily sales, customer service excellence, and team coaching.

Ideal candidates will have retail operations exposure, supervisory experience, and a passion for delivering authentic, personalised service. Flexible availability across days and hours is preferred to maintain work-life balance and store

Qualifications

• Experience in retail operations is desirable
• Supervisory experience and ability to coach others
• Passion and energy for personalised customer service
• Flexible availability across days/hours

Responsibilities

• Support the Store Manager and Assistant Manager to ensure smooth, efficient running of the store
• Provide inspirational, authentic and personalised customer service
• Assist with opening and closing the store and daily operations
• Support merchandising, stock checks and loss-prevention tasks

Skills

Customer service

Coaching/mentoring

Flexible availability

Authentic service

Job description

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.

Description

The Cosmetics Company Stores are the outlet retailing operation of the Estée Lauder Companies.

We opened our first UK store in 1994, in the historic town of Bath, England and now comprise of 20+ stores at key Designer Outlet destinations across the UK including Bicester Village, Cheshire Oaks and Gunwharf Quays.

We offer our consumers all core Estée Lauder Companies brands including Clinique, Estée Lauder, Jo Malone London, M·A·C and Tom Ford Beauty where our consumers immerse themselves in a world of premium skincare, make up, fragrance and haircare.

We are looking for a Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store.

Compensation And Benefits

• Competitive industry salary
• Commission scheme
• Product discount
• Training & development

Qualifications

You will have:

• While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable
• Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable
• A passion and energy to provide inspirational, authentic and personalised customer service
• Flexible availability across days/hours. We want all of our team to have a good work-life balance, please discuss your availability further with the hiring manager before/during the interview.
• Proof of right to live and work in the country