Key Holder

Levi Strauss; Swindon; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Employee discount

Uniform provided

Paid time off

Wellbeing support

Training and development

Career growth opportunities

Job summary

Levi Strauss & Co. in Swindon is seeking a Keyholder to help bring the Levi's brand to life on the shop floor. You will open or close the store, lead by example, and support the team to achieve personal and store KPIs while delivering outstanding customer service.

You will coach Stylists, maintain visual standards, assist with stock, and contribute to a positive, inclusive, and high-performing environment. Flexibility for evenings, weekends and bank holidays is required.

Qualifications

• Previous experience in retail with responsibility for sales targets and KPIs.
• Confidence leading and supporting a team on the shop floor.
• Strong customer service skills with a proactive, solution-focused mindset.

Responsibilities

• Deliver exceptional customer service by leading from the front and living our brand values.
• Act as a role model for Stylists, supporting, motivating and guiding the team to KPIs.
• Take responsibility for store operations during key trading hours, including opening/closing.
• Support Store Management with daily tasks, floor leadership and operational duties.
• Maintain high visual merchandising and brand presentation standards.
• Coach team members on product knowledge, styling and customer experience.
• Assist with deliveries, stock organisation and stockroom standards.
• Foster a positive, inclusive, and high-performing team environment.

Skills

Customer service

Team leadership

Brand motivation

Adaptability

Job description

As a Keyholder, you play a critical role in bringing the Levi's® brand to life on the shop floor. You'll lead by example, support the wider team, and take responsibility for the smooth running of the store during your shifts - including opening and closing when management are not present. Here's how you'll make it happen:

• Delivering exceptional customer service by leading from the front and living our brand values
• Acting as a role model for Stylists, supporting, motivating, and guiding the team to achieve personal and store KPIs
• Taking responsibility for store operations during key trading hours, including opening and closing procedures
• Supporting the Store Management team with daily tasks, floor leadership, and operational duties
• Ensuring high visual merchandising and brand presentation standards are maintained at all times
• Coaching team members on product knowledge, styling, and customer experience
• Assisting with deliveries, stock organisation, and stockroom standards
• Helping to create a positive, inclusive, and high-performing team environment
• A passion for the Levi's® brand and a strong alignment with our values
• Previous experience working in a retail environment with responsibility for sales targets and KPIs
• Confidence leading and supporting a team on the shop floor
• Strong customer service skills with a proactive, solution-focused mindset
• The ability to take ownership, make decisions, and remain calm in a fast-paced environment
• A collaborative approach and willingness to support store management where needed
• Flexibility to work evenings, weekends, and bank holidays
• Levi Strauss & Co. is an iconic company with brands that are loved around the world. Here, you can be yourself and be part of something bigger. You can do what you love while staying true to who you are. Come find your fit - and your future - at LS&Co.
• Competitive pay, with performance-based incentives where applicable
• Generous employee discount and uniform support to help you represent Levi's® with confidence
• Paid time off and public holidays in line with local legislation
• Access to wellbeing support, including mental health resources and employee assistance programmes
• Ongoing training, coaching, and real opportunities to grow your career at Levi Strauss & Co.
• The chance to be part of a purpose-driven, inclusive brand that celebrates individuality and supports communities
• Benefits and reward offerings may vary by country and are aligned with local market practices. LS&Co. is an affirmative action and equal employment opportunity employer. We welcome and value people from diverse cultures, backgrounds, and experiences to make LS&Co. a collective success.