20hr Key Holder

Frasers Group Financial Services Limited; Swindon; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Uniform support

Paid time off

Wellbeing resources

Training and career growth

Community-focused brand

Job summary

Levi Strauss & Co. in Swindon is seeking a Keyholder to lead store operations and deliver exceptional customer service on the shop floor. You will open/close the store when needed and support the management team in daily tasks and floor leadership.

The role requires retail experience, strong customer service, and the ability to drive store KPIs while maintaining Levi’s brand standards and visual presentation.

Qualifications

• Passion for Levi’s brand and alignment with values.
• Experience in retail with responsibility for sales targets/KPIs.
• Confidence leading and supporting a team on the shop floor.
• Strong customer service skills with a proactive, solution-focused mindset.
• Ability to take ownership, make decisions, and stay calm in a fast-paced setting.
• Collaborative approach and willingness to support store management.
• Flexibility to work evenings, weekends, and bank holidays.

Responsibilities

• Deliver exceptional customer service by leading from the front and modelling brand values.
• Act as a role model for Stylists, supporting, motivating, and guiding the team to hit KPIs.
• Take responsibility for store operations during key trading hours, including opening/closing.
• Support Store Management with daily tasks, floor leadership, and operations.
• Maintain high visual merchandising and brand presentation standards.
• Coach team on product knowledge, styling, and customer experience.
• Assist with deliveries, stock organisation, and stockroom standards.
• Help create a positive, inclusive, high-performing team environment.

Skills

Brand passion

Retail experience

Team leadership

Customer service

Ownership mindset

Collaborative approach

Flexibility (evenings/weekends/bank-hs

Job description

Levi Strauss & Co. is an iconic company with brands that are loved around the world. Here, you can be yourself and be part of something bigger. You can do what you love while staying true to who you are. Come find your fit – and your future – at LS&Co.

What You’ll Be Doing

As a Keyholder, you play a critical role in bringing the Levi’s® brand to life on the shop floor. You’ll lead by example, support the wider team, and take responsibility for the smooth running of the store during your shifts – including opening and closing when management are not present.

Here’s how you’ll make it happen:

• Delivering exceptional customer service by leading from the front and living our brand values
• Acting as a role model for Stylists, supporting, motivating, and guiding the team to achieve personal and store KPIs
• Taking responsibility for store operations during key trading hours, including opening and closing procedures
• Supporting the Store Management team with daily tasks, floor leadership, and operational duties
• Ensuring high visual merchandising and brand presentation standards are maintained at all times
• Coaching team members on product knowledge, styling, and customer experience
• Assisting with deliveries, stock organisation, and stockroom standards
• Helping to create a positive, inclusive, and high‑performing team environment

What You’ll Bring

• A passion for the Levi’s® brand and a strong alignment with our values
• Previous experience working in a retail environment with responsibility for sales targets and KPIs
• Confidence leading and supporting a team on the shop floor
• Strong customer service skills with a proactive, solution‑focused mindset
• The ability to take ownership, make decisions, and remain calm in a fast‑paced environment
• A collaborative approach and willingness to support store management where needed
• Flexibility to work evenings, weekends, and bank holidays

What’s in It for You

• Competitive pay, with performance-based incentives where applicable
• Generous employee discount and uniform support to help you represent Levi’s® with confidence
• Paid time off and public holidays in line with local legislation
• Access to wellbeing support, including mental health resources and employee assistance programmes
• Ongoing training, coaching, and real opportunities to grow your career at Levi Strauss & Co.
• The chance to be part of a purpose-driven, inclusive brand that celebrates individuality and supports communities
• Benefits and reward offerings may vary by country and are aligned with local market practices.

LS&Co. is an affirmative action and equal employment opportunity employer. We welcome and value people from diverse cultures, backgrounds, and experiences to make LS&Co. a collective success.