Key Customer Program Manager

Victrex Manufacturing Limited; Bristol; On-site; GBP 45,000 - 75,000; Full time

Job summary

An innovative world leader in high-performance polymer solutions is seeking a Key Customer Program Manager. This role involves leading the planning, scheduling, and execution of critical customer programs in aerospace composites. The ideal candidate will collaborate with cross-functional teams, ensuring effective communication with stakeholders and managing project risks. Join a company that values passion, innovation, and sustainability, and be part of a culture that empowers individuals to drive meaningful change and embrace new technologies. If you are a motivated self-starter with strong leadership skills, this is your opportunity to make a significant impact.

Qualifications

• Significant experience managing complicated projects in complex environments.
• Excellent communication skills for engaging with stakeholders.

Responsibilities

• Lead planning and execution of complex customer programs.
• Ensure effective communication between project teams and key customers.

Skills

Project Management

Communication Skills

Leadership Skills

Analytical Thinking

Organizational Skills

Tools

Visual (ERP system)

Job description

Victrex are recruiting for a Key Customer Program Manager for our TxV Aerospace Composites facility in Bristol, Rhode Island (onsite). In this role, the successful candidate will develop and lead the planning, scheduling and execution of complex customer programs critical for the growth of our aerospace composite parts making operations. This will be done together with commercial, quality, engineering, and operations leaders as part of the site leadership team. This role will also serve as the primary communication conduit between the project teams at TxV and our key customers.

Principal Accountabilities:

• Defining and implementing the customer project management system ensuring scope, delivery, cost, quality, timescale, and successful completion.
• Develop expertise in all aspects of customer programs from estimation, quoting, scheduling, and execution utilizing Visual (ERP system) in addition to other project management tools.
• Managing the effectiveness of the project team by identifying and managing risks, issues and required changes to the plan, ensuring effective decision making throughout.
• Managing effective and timely communication with the site leadership team providing status reports and capturing issues and solutions.
• Managing effective and timely communications to external stakeholders – typically circa up to 5 key customers and suppliers.

Desired Skills & Experience:

• Highly motivated self-starter with excellent organization skills.
• Significant demonstrable experience of successfully managing complicated projects in a complex environment.
• Highly proficient in knowledge of the project management process and excellent levels of co-ordination and organization.
• Demonstrable communication skills including written, verbal and influencing at all levels of the organization and with external parties.
• Strong leadership skills.
• Ability to think conceptually and analytically and articulate to relevant stakeholders with varying levels of understanding.

NO RECRUITMENT AGENCIES PLEASE.

At present, we are not accepting any candidates via a recruitment agency or third party.

About Victrex

Victrex is an innovative world leader in high-performance PEEK (Poly Ether Ether Ketone) and PAEK (Poly Aryl Ether Ketone) polymer solutions focusing on the strategic markets of automotive, aerospace, energy and industrial, electronics and medical. Every day, millions of people use products and applications containing our materials – from smartphones, aeroplanes and cars to energy operations and medical devices.

With over 40 years‘ experience, we are developing world leading solutions with PEEK and PAEK-based polymers and selected semi-finished and finished parts which enable environmental and societal benefit for our customers and our markets and drive value for our shareholders.

Vision and culture

At Victrex, we have a clear purpose: to deliver transformational and sustainable solutions that address global material challenges. Our core values of passion, innovation, and performance are at the heart of everything we do. We are a company that thrives on human-centred leadership, valuing curiosity, adaptability, and collaboration in a fast-paced, digitally enabled world. We believe in empowering individuals, rather than seeing barriers to progress.

We are looking for individuals who are comfortable working in an environment that values digital and AI-driven solutions, who see technology as an enabler rather than a challenge. At Victrex, we foster a culture of continuous learning, agility, and adaptability, where employees are encouraged to embrace new ways of working, leverage data-driven insights, and drive meaningful change.

As we continue to evolve, we need people who are not just contributors but change accelerators … individuals who champion innovation, and drive transformation with a growth mindset. Whether through digitalisation, process improvement, or human-centred leadership, our employees play a crucial role in shaping the future of our business.

Our leadership approach is built on empowerment, inclusion, and collaboration. We value people who lead with empathy and authenticity, fostering a workplace where diverse perspectives and ideas can thrive. We work hard to ensure that our teams are engaged, motivated, and equipped to navigate an ever-changing landscape.

Sustainability is core to our strategy. We are committed to reducing our environmental footprint while supporting society through our sustainable products and making a positive impact on our local communities. We are proud to be recognised as a ‘Disability Confident’ employer and to be voted as one of the best places to work by ‘The Sunday Times’ in 2024!

Our aim is to provide the support of accessibility and community within Victrex for everyone. So, if you need any help, advice or just want a confidential chat regarding any Diversity, Equity or Inclusion matters even before you apply to Victrex, then here is what you need to know:

The enabling support that Victrex prides itself on giving, starts from when anyone applies or wants to apply to join our team. We are always here to help provide any ‘reasonable adjustments’ you may need during your application process. So please contact us to discuss your specific requirements in more depth.

We even have a dedicated email that anyone can use to reach out for help, advice, and a confidential chat......whatever you need to know, and to help ensure an equitable solution, that’s right for you, right from the start!

That email is: [e-mail]

Victrex values diversity and encourages applications from all sections of the community.