Key Account Manager - Zesty Paws

H&H Group | B Corp™; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Hybrid working

Office days Tue/Wed/Thu

25 annual leave days

Dog-friendly office

Job summary

H&H Group, a global health and nutrition company, seeks a results-driven Key Account Manager for the Pet category in the UK. You will nurture long-term relationships with key accounts, open new partners, and drive revenue growth across digital and brick & mortar channels.

You will work in a fast-paced, hybrid environment with a focus on strategic account planning, cross-functional collaboration, and delivering win-win solutions while maintaining exceptional customer satisfaction.

Qualifications

• 3–4 years experience as Key Account Manager in the pet category in the UK.
• Strong understanding of the pet industry and consumer behavior.
• History of growing revenue and market share; meeting sales goals.

Responsibilities

• Account Management: build and maintain relationships with designated key accounts in digital and brick & mortar channels.
• Sales and Revenue Growth: develop strategies to meet/exceed targets; cross-sell/upsell pet products.
• New Account Acquisition: identify potential new accounts; create proposals; negotiate terms.
• Forecasting and Planning: monitor sales data; create account-specific business plans and budgets.
• Communication and Collaboration: align with Product Development, Supply Chain, and Customer Support.

Skills

Key Account Management

Pet industry knowledge

Revenue growth

Strategic account plans

Negotiation

Communication skills

Analytical skills

Job description

Health & Happiness (H&H) Group is a publicly traded company, with established market positions in more than 14 countries in Asia-Pacific, Europe, North America and Oceania with over 3,000 team members working across the globe. Our vision is focused on premium nutrition and lifetime wellness. We have 3 business segments - Baby, Adult and Pet Nutrition and Care - supporting whole-family health and happiness across 7 international brands.

On our journey to making a positive difference across the world, you will work with passionate people in an innovative and collaborative organization as we inspire wellness through purpose led careers.

We are passionate about our customers and community and are looking for similar-minded talent to join us. As an equal opportunity employer, we care deeply about creating an inclusive workplace where our team members feel valued, respected, and empowered.

Your role within the team:

• As a Key Account Manager in the Pet Category, your primary responsibility will be to manage and nurture relationships some of our key accounts while actively exploring opportunities to expand the company's market presence by opening new accounts.
• You will play a crucial role in driving sales, revenue growth, and overall success within the pet industry.

Key Responsibilities:

Account Management:

• Build and maintain strong, long-term relationships with the designated key accounts within the digital and brick & mortar landscape.
• Deliver commercial success through joint business plans and win: win scenarios.
• Understand the unique needs and goals of each account to provide tailored solutions and support.
• Regularly assess customer satisfaction, own customer meetings and drive customer growth.

Sales and Revenue Growth:

• Develop and execute sales strategies to meet and exceed sales targets and revenue goals.
• Collaborate with the Sales and Marketing teams to identify opportunities for cross-selling and upselling pet products.
• Stay up-to-date with industry trends, market dynamics, and competitor activities to seize growth opportunities.

New Account Acquisition:

• Identify and evaluate potential new accounts within the pet industry.
• Create business proposals and negotiate terms to establish new partnerships.
• Lead the onboarding process for new accounts, ensuring a smooth transition and integration into the company's ecosystem.

Forecasting and Planning:

• Monitor sales data and market trends to make accurate sales forecasts.
• Create and manage account-specific business plans and budgets to achieve targets.
• Provide regular reports on account performance and market insights.

Communication and Collaboration:

• Maintain clear and effective communication with cross-functional teams, including Product Development, Supply Chain, and Customer Support.
• Collaborate with internal teams to address customer needs and resolve any issues promptly.

Desired Skills and Experience:

• 3 to 4 Years experience proven as a Key Account Manager in the pet category or a related industry in the UK and desirable if there is European experience.
• Strong understanding of the pet industry, market dynamics, and consumer behavior.
• Demonstrated history of growing revenue and market share, meeting sales goals
• Ability to develop and implement strategic account plans.
• Ability to work in an extremely fast pace, high growth organization juggling multiple customers, go-to market strategies
• Negotiation and influencing skills
• Superior communication and presentation skills
• Strong analytical and problem-solving abilities.
• A positive, can-do, energetic & authentic personality that are a genuine fit and contribution to our H&H culture
• Excellent communication skills both verbal and written.
• Excellent interpersonal skills and a collaborative style.
• Excelling at operating in a fast paced & entrepreneurial environment.
• H&H Group offers flexible, hybrid working. Our current office days are Tuesday, Wednesday and Thursday.
• 25 Annual Leave days per year + 4 H&H Days + 1 work birthday (after 1 year)
• Dog-friendly office.

H&H Group believes in the benefits of a diverse and inclusive workplace and aims to reflect the varied cultures within which we exist. We are committed to providing a working environment that is free from discrimination and harassment, creating a safe and inclusive environment for all.

We encourage applications from people of all ages, nationalities, religions, racial and gender identities, sexual orientations, abilities and cultures, and our hiring decisions will be based on business needs, position requirements, and the qualifications and experience of individuals. If you require support or assistance during the application process, please notify us at the time of application and we will be sure to enable reasonable adjustments where suitable.

Salary and benefits will be competitive and commensurate with experience. All personal data collected is for recruitment purposes only.