Key Account Manager – UK

HWM Global; Cwmbran; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

HWM Global is seeking an experienced Senior Account Manager to lead strategic UK key accounts, driving revenue growth and long-term development. You will own commercial outcomes, build senior relationships, and coordinate cross-functional teams to deliver customer value.

Based in the UK with home-based flexibility and extensive domestic travel, you will develop structured account plans, forecast pipelines, and contribute to strategic prioritisation across water and wastewater solutions.

Qualifications

• Proven experience in a key account management role.
• Experience in UK water, wastewater, utilities, or related sectors preferred.
• Strong commercial capability with account planning and forecasting.
• Able to travel nationwide to support key customer relationships.

Responsibilities

• Own and manage a defined portfolio of strategic UK key accounts with revenue growth accountability.
• Develop and execute account plans aligned with commercial strategy and growth targets.
• Build and maintain multi-level relationships within customer organisations as a trusted partner.
• Identify and progress opportunities to increase spend through value-led selling.
• Act as the single point of commercial ownership for assigned accounts.
• Deliver accurate opportunity pipelines and sales forecasts for planning.
• Collaborate with BDA & Applications teams to inform opportunity development and prioritisation.
• Coordinate internal stakeholders to ensure effective execution and outcomes.
• Provide market insight to inform commercial decision-making.

Skills

Key account management

Stakeholder management

Sales forecasting

Pipeline management

Cross-functional collaboration

Travel readiness

Job description

Location: Cwmbran or Home Based, with Extensive Domestic Travel

Working Hours: 37.5 hours per week

Core Responsibilities

• Own and manage a defined portfolio of strategic UK key accounts, with full accountability for revenue growth, margin performance, and long term account development across clean water and wastewater solutions.
• Develop and execute structured account plans that align customer objectives with HWM Globals’s commercial strategy, portfolio priorities, and growth targets.
• Build and maintain strong, multi-level relationships within customer organisations to position HWM Global as a trusted, long term strategic partner.
• Identify, qualify, and progress opportunities within existing accounts to increase customer spend through value led, solution based selling.
• Act as the single point of commercial ownership for assigned accounts, ensuring clarity of accountability and coordinated engagement across HWM Global.
• Deliver accurate opportunity pipelines and sales forecasts to support short , medium , and longer term commercial planning.
• Work closely with the Business Development & Applications team to provide customer, market, and application insight that informs opportunity development, product focus, and strategic prioritisation.
• Collaborate with Customer Excellence teams to ensure a high quality, consistent customer experience, including effective communication, timely issue resolution, and ongoing relationship management.
• Coordinate internal stakeholders across commercial, technical, and delivery functions to ensure effective execution and customer outcomes.
• Maintain awareness of customer needs, market dynamics, and competitive activity, feeding insight back into the wider commercial and business development functions.
• Proven experience in a key account management or senior account management role, ideally within the UK water, wastewater, utilities, infrastructure, or related technology sectors.
• Demonstrated track record of managing and growing strategic customer accounts, with accountability for revenue growth, margin performance, and long-term account development.
• Experience of working with complex customer organisations, building relationships across multiple stakeholder levels including commercial, technical, operational, and procurement functions.
• Strong commercial capability, including account planning, opportunity management, forecasting, and pipeline management.
• Experience of working cross-functionally with business development, technical, operational, and customer support teams to deliver customer outcomes.
• Ability to provide structured customer and market insight to inform opportunity development, product focus, and commercial decision-making.
• Comfortable operating within a changing or evolving commercial environment, supporting the implementation of new structures, processes, and ways of working.
• Full UK driving licence and willingness to travel as required to support key customer relationships.

About you

• You are a commercially minded account manager who enjoys taking ownership of complex customer relationships and being accountable for outcomes.
• You are comfortable operating at both strategic and operational levels, balancing long-term account development with day-to-day commercial execution.
• You build credible, trusted relationships and communicate effectively with a wide range of stakeholders, both internally and externally.
• You take a structured, organised approach to account management, planning, and forecasting, and are comfortable working with data to support decisions.
• You collaborate naturally across teams and functions, recognising that successful account management depends on effective internal coordination.
• You are proactive, resilient, and adaptable, with the ability to remain focused and effective in a dynamic commercial environment.
• You act with integrity and professionalism, representing HWM Global positively and consistently in all customer interactions.