Key Account Manager & Special Operations

American President Lines; Greater London; On-site; GBP 45,000 - 75,000; Full time

Benefits offered by this job

Pension

Life Assurance

Employee benefits platform with retail

Job summary

CEVA Logistics UK&I in Chiswick is seeking a Key Account Manager & Special Operations to manage complex, end-to-end logistics projects across multimodal networks. You will coordinate operations and drive growth by developing relationships with key accounts while supporting new business opportunities.

The role is Monday to Friday, with a focus on delivering high-quality service and building long-term partnerships for sustained revenue growth.

Qualifications

• Freight forwarding experience in multimodal logistics (air, road, sea).
• Strong customer-facing and relationship-building skills.
• Excellent communication and ability to work in teams or independently.

Responsibilities

• Build and maintain strong relationships with existing customers, act as the key point of contact, identify opportunities for growth and proactively resolve issues.
• Coordinate day-to-day operational activities with internal teams and external partners to ensure timely, reliable service delivery.
• Drive business growth by identifying new opportunities, developing tailored proposals, negotiating advantages and building long-term partnerships.

Skills

Freight forwarding

Multimodal logistics

Customer relationships

Communication

Teamwork

Job description

Key Account Manager & Special Operations

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YOUR ROLE

Join our fast-paced Project Logistics team in Chiswick as a Key Account Manager & Special Operations, where no two days are the same. This is an exciting opportunity to manage complex, end-to-end logistics projects, coordinating multimodal transport, heavy lift, breakbulk and out-of-gauge cargo.

You will play a key role in managing key accounts from both a commercial and operational perspective, while also supporting new business development initiatives.

This is a Monday to Friday role.

WHAT ARE YOU GOING TO DO?

• Build and maintain strong relationships with existing customers, ensuring a high level of service, customer satisfaction and retention. Act as the key point of contact, understand customer needs, identify opportunities for growth and proactively resolve any issues.
• Coordinate day-to-day operational activities, working closely with internal teams and external partners to ensure smooth, efficient and reliable service delivery. Monitor orders, processes and timelines, keeping customer requirements at the heart of everything you do.
• Drive business growth by identifying new opportunities and developing existing customer relationships. Generate leads, develop tailored proposals, negotiate commercial opportunities and build long-term partnerships that deliver sustainable revenue growth.

WHAT ARE WE LOOKING FOR?

Our ideal candidate will demonstrate freight forwarding experience within a multimodal logistics environment, covering air, road and sea, ideally with experience in project logistics, project operations and pricing. You will have a solid understanding of global transport logistics and be confident managing customer interfaces and developing strong customer relationships.

You will need to be an exceptional communicator across all forms of communication, highly organised and able to work effectively as part of a team. You should be comfortable taking the lead where necessary, while also being confident working independently and using your own initiative to deliver effective solutions for customers and the business.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status.
Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland. IND2