Key Account Manager & Special Operations

CEVA Logistics; Chiswick; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Annual leave

Pension

Employee benefits platform

Job summary

CEVA Logistics in London (Chiswick) is seeking a Key Account Manager & Special Operations to manage complex, end-to-end logistics projects, coordinating multimodal transport and heavy lift cargo.

You will develop and maintain key accounts from commercial and operational perspectives, and support new business opportunities. This role is Monday–Friday. Strong freight forwarding experience, excellent communication, and ability to lead cross-functional teams are essential.

Qualifications

• Freight forwarding experience in multimodal logistics including air, road and sea.
• Experience in project logistics, project operations and pricing.
• Strong communication and customer relationship skills.

Responsibilities

• Build and maintain strong relationships with existing customers, serving as the main point of contact and driving growth.
• Coordinate day-to-day operational activities with internal teams and partners to ensure reliable service delivery.
• Grow business by identifying opportunities, developing proposals, negotiating commercial terms and building long-term partnerships.

Skills

Freight forwarding

Multimodal logistics

Project logistics

Pricing

Client communication

Team player

Job description

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.

YOUR ROLE

Join our fast-paced Project Logistics team in Chiswick as a Key Account Manager & Special Operations, where no two days are the same. This is an exciting opportunity to manage complex, end-to-end logistics projects, coordinating multimodal transport, heavy lift, breakbulk and out-of-gauge cargo.

You will play a key role in managing key accounts from both a commercial and operational perspective, while also supporting new business development initiatives.

This is a Monday to Friday role.

WHAT ARE YOU GOING TO DO?

• Build and maintain strong relationships with existing customers, ensuring a high level of service, customer satisfaction and retention. Act as the key point of contact, understand customer needs, identify opportunities for growth and proactively resolve any issues.
• Coordinate day-to-day operational activities, working closely with internal teams and external partners to ensure smooth, efficient and reliable service delivery. Monitor orders, processes and timelines, keeping customer requirements at the heart of everything you do.
• Drive business growth by identifying new opportunities and developing existing customer relationships. Generate leads, develop tailored proposals, negotiate commercial opportunities and build long-term partnerships that deliver sustainable revenue growth.

WHAT ARE WE LOOKING FOR?

Our ideal candidate will demonstrate freight forwarding experience within a multimodal logistics environment, covering air, road and sea, ideally with experience in project logistics, project operations and pricing. You will have a solid understanding of global transport logistics and be confident managing customer interfaces and developing strong customer relationships.

You will need to be an exceptional communicator across all forms of communication, highly organized and able to work effectively as part of a team. You should be comfortable taking the lead where necessary, while also being confident working independently and using your own initiative to deliver effective solutions for customers and the business.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There's no doubt that you will be compensated for your hard work and commitment so if you'd like to work for one of the top Logistics providers in the world.

ABOUT TOMORROW

We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.