Key Account Manager, MNO

Boldyn Networks Group; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Flexible working opportunities

Parental leave up to 20 weeks

Holiday + volunteering days

Job summary

Boldyn Networks in the United Kingdom is seeking a Senior Account Manager to own strategic MNO relationships across CMS and ESN programmes, ensuring alignment between customer needs, commercial goals, and delivery commitments. You will lead governance, negotiate contracts, and drive revenue growth while managing multi-level stakeholders across commercial, technical, and operational functions.

Flexibility in work arrangements is offered as Boldyn seeks to expand its role in national telecoms

Qualifications

• Experience leading long-term partnerships and strategic sales.
• Proven ability to drive revenue growth and renewals.
• Experience engaging C-suite and executives.
• Experience in telecom and translating requirements into delivery.
• Knowledge of contract governance and commercial negotiations.

Responsibilities

• Strategically own MNO customer relationships.
• Drive revenue growth and retention.
• Engage executive stakeholders across commercial, operational and technical functions.
• Lead governance, contracts and renewals.
• Deliver accurate revenue forecasting and pipeline visibility.
• Coordinate cross-functional teams for CMS & ESN programmes.
• Escalate and resolve issues to protect revenue.

Skills

Strategic accounts

Contract negotiations

Revenue growth

Stakeholder management

Telecommunications knowledge

Bid writing & RFPs

Education

Degree level qualification

Job description

About The Role

Accountable for managing growth, governance and overall customer relationship management of the company’s three MNO strategic accounts across CMS and ESN programme and portfolio. Acting as the customer interface, (internal & external) the role will own stakeholder relationships, commercial performance, contract governance, and customer satisfaction across all MNO accounts. This role will serve as the primary commercial customer-facing interface for CMS and Emergency ESN programme activities, ensuring alignment between customer expectations, commercial objectives, and delivery commitments. The role is accountable for protecting and growing revenue, driving customer retention, identifying new business opportunities, and ensuring successful execution of critical programmes and services.

What You’ll Be Doing Key Accountabilities

• Strategic ownership of MNO customer relationships.
• Revenue growth and retention
• Customer satisfaction and executive stakeholder engagement.
• Governance and contractual compliance.
• Successful customer interface for CMS and ESN programmes.
• Pipeline development and business growth.
• Escalation management and issue resolution.
• Delivery of agreed commercial and operational objectives.

Strategic Account Management

• Develop and execute strategic account plans for all MNO customers.
• Build trusted relationships with executive, commercial, operational, and technical stakeholders.
• Represent the company at executive governance forums, steering committees, and quarterly business reviews.

Customer Relationship Management

• Lead all aspects of customer engagement across the MNO portfolio.
• Develop multi-level stakeholder relationships across commercial, operational, technical, and executive functions.
• Ensure customer satisfaction targets are achieved and improvement plans are implemented where required.
• Facilitate executive engagement programmes and strategic workshops.

Commercial Ownership

• Deliver revenue growth, margin improvement, and customer retention objectives.
• Lead commercial negotiations including contractual changes, CCNs, renewals, and new service agreements.
• Maintain revenue forecasting accuracy and pipeline visibility.
• Identify new growth opportunities

CMS & ESN Programme Interface

• Act as the primary customer relationship lead for all CMS and ESN-related activities.
• Provide customer engagement and governance support across programme delivery.
• Ensure alignment between programme commitments, contractual obligations, and customer expectations.
• Support resolution of programme risks, delivery challenges, and commercial matters.
• Management of programme governance boards and strategic reviews.

Cross-Functional leadership and interface

• Align internal stakeholders behind customer objectives and business priorities.
• Promote collaboration between account management, service delivery, engineering, operations, and programme teams.
• Ensure clear ownership and accountability for all customer commitments.

Risk & Escalation Management

• Identify strategic, commercial, operational, and contractual risks.
• Develop mitigation plans and drive resolution of critical issues.
• Manage customer escalations through to successful closure.
• Ensure contractual obligations and governance requirements are maintained.

What You’ll Bring

• Degree level qualification, or Advanced Apprenticeship supported by Professional Development (desirable)
• Experience of leading contract negotiations for long term partnerships through to a successful conclusion in a technical environment
• Proven experience of business development activity to achieve revenue targets and budgets and drive opportunities through to completion
• Experience working in telecommunications and a good understanding of the technical landscape to translate customer requirements into reality
• Experience in strategic sales methodologies and techniques, bid writing, negotiating skills structured sales processes and formal RFP processes.
• Experience of building long-term, quality customer relationships and navigating the negotiating cycle with maturity and a partnership ethos
• Experience assessing complex stakeholder relationships with the ability to present effectively and build relationships with C-Suite and Board level stakeholders
• Demonstrate strong commercial contractual experience (negotiate contracts), financial management skills, financial / economic modelling understanding (can read and translate financial models)
• Experience working with engineering and project management processes, costs and typical pricing models

Why work with us?

We’re large enough to deliver and maintain large-scale operations, giving you the opportunity to work on exciting projects and expand your skills. You’ll be surrounded talented colleagues who thrive on solving problems, just like you. Together, you’ll make your mark on projects that matter and find new strengths along the way.

We also offer:

• Flexible working opportunities
• Parental leave with up to 20 weeks paid at full salary
• Holiday allowance starting at 25 days rising with length of service 4 days off each year to volunteer

Diversity recognises the ways we differ. Our backgrounds, perspectives, and experiences. What makes us unique. And it’s important to us, to our future. To build a workforce that’s representative of the societies we serve. So that we can listen, learn and understand how to solve our customers’ problems in the smartest ways possible.

We are looking for passionate people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion.

As we continue to grow, more opportunities to join are becoming available and we're constantly on the lookout for talented people who want to be a part of our journey.

Boldyn Networks is one of the world’s largest neutral host providers, delivering the advanced shared network infrastructure needed for a smart, inclusive, and sustainable future. From interconnected transit, venues and enterprises to smart cities and next-generation networks, we enable new possibilities in the way people live, work and play Our employees describing Boldyn Networks in one word...