Key Account Manager

phs Group; West Midlands; Hybrid; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Company car

Car allowance

Virtual GP

Holiday trading

Employee discounts

ILM training

Apprenticeships

Leave entitlement

Onsite parking

Parental leave

Wellbeing helpline

Cycle to work

Pension

Life Assurance

Job summary

phs Group in the UK is seeking an experienced Key Account Manager (HoReCa) to manage and grow a portfolio of strategic accounts nationwide, with Midlands base. You will build relationships, support contract renewals, and identify new business opportunities, traveling as required to service customers.

Reporting to the sales leadership team, you will collaborate with internal teams, deliver value-added account plans, and contribute to revenue growth while ensuring outstanding customer service and

Qualifications

• Experience managing HoReCa/key accounts with a track record of growth.
• Strong negotiation and deal-closing abilities.
• Excellent communication and relationship-building skills.
• Ability to influence stakeholders and collaborate cross-functionally.
• Comfort with travel and managing multiple accounts.
• Full UK driving licence and independent diary management.

Responsibilities

• Achieve annual new business revenue targets across your portfolio.
• Proactively manage customer contracts and secure renewals.
• Develop and present value-added account plans for customer objectives and phs goals.
• Build relationships with stakeholders across customer organisations.
• Collaborate with internal teams to deliver a seamless customer experience.
• Work with Tenders Team to produce proposals and bids.
• Generate management reports: pipelines, revenue, risks and opportunities.
• Maintain a structured programme of visits and account reviews.

Skills

Key account management

B2B sales

Negotiation

Stakeholder management

Relationship building

Communication

Organisational skills

Driving licence

IT skills

Tools

CRM software

MS Office

Job description

Key Account Manager (HoReCa)

Location: National (ideally based in Midlands)

Salary: £40,000 - £45,000 (subject to experience), OTE £64,500 - £69,500 Plus Car Allowance

About the Role

We have an exciting opportunity for an experienced Key Account Manager to join the team at phs Group.

Reporting into the sales leadership team, you will be responsible for managing and growing a portfolio of strategic HoReCa accounts, ensuring exceptional customer service while identifying and delivering new business opportunities. You will build strong client relationships, support contract renewals, and work collaboratively across the business to maximise revenue and customer satisfaction.

This is a national role requiring regular travel and customer engagement.

What You'll Be Doing

• Achieve annual new business revenue targets across your portfolio of strategic accounts.
• Proactively manage customer contracts and secure successful renewals.
• Develop and present value-added account plans that support both customer objectives and phs commercial goals.
• Build strong relationships with stakeholders across customer organisations.
• Collaborate with internal teams to deliver a seamless customer experience.
• Work closely with the Tenders Team to produce proposals, bids, and supporting documentation.
• Generate accurate management reports, including pipelines, revenue analysis, risks, opportunities, and action plans.
• Ensure clear communication and effective stakeholder management at all levels.
• Maintain a structured programme of customer visits and account reviews to maximise growth opportunities and service delivery.

About You

• Proven success in a key account management, business development, or sales role managing high-value accounts.
• A strong track record of delivering growth within a B2B sales or service environment.
• Excellent commercial awareness and negotiation skills.
• Experience within hygiene, facilities management, consumables, hospitality, or similar sectors would be advantageous.
• Outstanding communication and relationship-building skills.
• The ability to influence stakeholders both internally and externally.
• Strong organisational, planning, and problem-solving abilities.
• High levels of motivation, resilience, and customer focus.
• Good IT skills and experience using technology to drive productivity.
• The ability to work independently and effectively manage your own diary.
• A full, clean UK driving licence.

What We Offer

• Competitive salary of £40,000 - £45,000
• Bonus scheme / OTE £64,500 - £69, 500
• Company car or car allowance
• Virtual GP access for you and your household
• Buy and sell holiday scheme
• Employee discounts through phs Perks
• Accredited ILM leadership and management training
• Apprenticeship opportunities
• 23 days annual leave plus bank holidays (31 days total)
• Free onsite parking
• Enhanced parental and paternity leave
• 24-hour wellbeing helpline
• Cycle to work scheme
• Pension scheme
• Life assurance
• Additional employee benefits and wellbeing support

About phs Group

Founded in 1963, phs Group is the leading provider of hygiene and workplace services across the UK, Ireland, and Spain. We support over 90,000 customers across 300,000 locations and offer a diverse range of services including: Washrooms, Healthcare, Floorcare, phs Direct, Direct365, Greenleaf, Teacrate, BeSafe, Wastekit, Compliance.

At phs, we’re proud of our diverse workforce and are committed to creating an inclusive environment where everyone can be themselves and thrive. We believe that diversity drives innovation and strengthens our business, and we welcome applications from all backgrounds.