Key Account Manager

Mitie Cleaning & Hygiene Services; West Midlands; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday plus bank holidays

Life Insurance

24 hours GP Helpline

Employee Assistance Program

Job summary

Mitie is seeking a Service Key Account Manager to join the Service Department in Stourbridge, reporting to the Service Department Manager. The role focuses on managing key accounts for Argus Fire, now part of Mitie, with responsibilities spanning relationship development, contract oversight, and service performance reviews.

The ideal candidate will have prior Key Account Manager experience, familiarity with service-based contracts, and strong communication and organizational skills to drive

Qualifications

• Previous experience within a Key Account Manager or similar role.
• Experience within the sprinkler industry is desirable but not essential.
• Strong understanding of service-based contracts and client management.
• Excellent communication and relationship building skills.
• Strong organisational skills.

Responsibilities

• Liaising with clients and building sustainable relationships.
• Liaising with the service team prior to key client meetings to discuss actions.
• Providing feedback to service team to implement corrective actions.
• Working closely with remedials team to allow for quotations to be completed successfully.
• Providing reports and updates to the Service Manager on key clients' account management activities.
• Continually looking for ways to improve the relationships with key clients and the service we offer.
• Conducting regular client review meetings to assess service performance and identifying any improvement opportunities.
• Working with the wider service team to ensure works are scheduled and delivered effectively.
• Monitoring contract performance including KPIs, response times and client satisfaction.
• Any other reasonable requests from the business.

Skills

Key Account Manager

Sprinkler experience

Contract management

Communication

Organization

Job description

Better places, thriving communities.

Job Title: Service Key Account Manager

Location: Stourbridge

Reports To: Service Department Manager

Argus Fire, launched in 1982, is now part of the Mitie Group. We are the UK's class-leading supplier of fire detection and fire protection systems. We design, install, and maintain all types of automatically operating fire extinguishing systems and electronically activated fire detection and alarm systems for large projects through to servicing small standalone products. We currently have over 200 employees and have offices based in Stourbridge (HQ), Manchester and London.

Despite our ongoing success, we are never content on standing still and continue to re-invest significant amounts into the development of our products, services and platforms.

Why join us?

Come and work with a talented, motivated and friendly group of like-minded colleagues. Be supported and encouraged to develop your skills and knowledge through structure training and coaching from experienced colleagues. Best part of a company that invests heavily in apprenticeships and ongoing learning and development

As the Service Key Account Manager you will be joining our Service Department and will be responsible for managing and overseeing key accounts for the Argus Service Department.

Duties

• Liaising with clients and building sustainable relationships
• Liaising with the service team prior to key client meetings to discuss actions
• Providing feedback to service team to implement corrective actions
• Working closely with remedials team to allow for quotations to be completed successfully
• Providing reports and updates to the Service Manager on key clients' account management activities
• Continually looking for ways to improve the relationships with key clients and the service we offer
• Conducting regular client review meetings to assess service performance and identifying any improvement opportunities
• Working with the wider service team to ensure works are scheduled and delivered effectively
• Monitoring contract performance including KPIs, response times and client satisfaction
• Any other reasonable requests from the business

Candidate Skill Requirements

• Previous experience within a Key Account Manager or similar role
• Experience within the sprinkler industry is desirable but not essential
• Strong understanding of service-based contracts and client management
• Excellent communication and relationship building skills
• Strong organisational skills

Benefits

• Competitive salary
• 25 days holiday plus bank holidays
• Life Insurance
• 24 hours GP Helpline
• Employee Assistance Program

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

Looking to move roles but not leaving the Mitie family?

Why not share your experience with others about life at Mitie?