Key Account Manager

Cromwell; West Midlands; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Monthly commission

Company car

Pension contribution

Annual leave options

Maternity/Paternity pay

Healthcare plan

EAP

Cycle to Work

Sick pay

Employee discounts

Cromwell discounts

Job summary

Cromwell in the United Kingdom is seeking a passionate Key Account Manager to drive growth by managing a portfolio of strategic customers and delivering tailored solutions that meet their goals.

You'll work with our technical specialists, branch teams and wider sales colleagues to become a trusted advisor, identify opportunities and build long-term, profitable relationships across your territory in the West Midlands and beyond.

Qualifications

• Proven experience in a target-driven sales or key account management role.
• Strong track record in building long-term customer relationships.
• Excellent communication, negotiation and influencing skills.
• Commercial awareness with ability to identify value for customer and business.
• Strong planning and organisational skills with ability to manage multiple priorities.
• Full UK driving license and willingness to travel regularly within territory.

Responsibilities

• Manage and grow a portfolio of key customer accounts, building trusted, long-term relationships.
• Identify and develop new business opportunities to drive sales growth and increase market share.
• Deliver tailored solutions by working collaboratively with technical specialists and branch colleagues.
• Develop account plans that maximise customer value, retention and profitability.
• Act as the primary point of contact for your customers, providing exceptional service and support.
• Monitor market trends and customer requirements to identify opportunities for continuous growth.

Job description

As our new Key Account Manager, you'll play a key role in driving business growth by developing strong, long-term partnerships with some of our most valued customers. Managing a portfolio of key accounts, you'll identify opportunities to grow existing business, win new opportunities and deliver tailored solutions that help our customers achieve their goals.

Working closely with our technical specialists, branch network and wider sales teams, you'll become a trusted advisor to your customers, understanding their challenges and providing value beyond products. If you're passionate about building relationships, delivering exceptional customer experiences and achieving commercial success, we'd love to hear from you.

Some of your key responsibilities:

• Manage and grow a portfolio of key customer accounts, building trusted, long-term relationships.
• Identify and develop new business opportunities to drive sales growth and increase market share.
• Deliver tailored solutions by working collaboratively with technical specialists and branch colleagues.
• Develop account plans that maximise customer value, retention and profitability.
• Act as the primary point of contact for your customers, providing exceptional service and support.
• Monitor market trends and customer requirements to identify opportunities for continuous growth.

What do I need to be successful in this role?

• Proven experience in a target-driven sales or key account management role.
• A strong track record of building and developing long-term customer relationships.
• Excellent communication, negotiation and influencing skills.
• Commercial awareness with the ability to identify opportunities that deliver value for both the customer and the business.
• Strong planning and organisational skills, with the ability to manage multiple priorities.
• A full UK driving licence and willingness to travel regularly within your territory.

What's in it for me?

• A competitive salary alongside a monthly commission scheme that rewards your success.
• Company car.
• Enhanced employer pension contribution.
• 20 days annual leave entitlement plus Bank Holidays. We also offer the opportunity to purchase additional annual leave should you need a little extra time.
• Enhanced Maternity & Paternity pay to support you and your family during life's important moments.
• A company-funded Healthcare Cash Plan, giving you access to everyday healthcare benefits.
• Employee Assistance Programme (EAP), providing confidential support whenever you need it.
• Additional benefits including Cycle to Work, Company Sick Pay, employee discounts and discounted Cromwell products.

Who are Cromwell?

No matter where you are in your career – or where you want to be – we're here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we're all individuals with unique backgrounds and personalities, but we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose of Keeping Industry Working.

Cromwell has been established for over 50 years and is one of the UK's leading suppliers of industrial tools, maintenance, repair and operational products. We provide our customers with an unrivalled range of products and technical expertise, helping businesses across a wide range of industries operate safely, efficiently and effectively.

Diversity & Inclusion

Our aim is to create an environment that is welcoming to all people and ensures we treat each other and our customers with respect. We value different perspectives, encourage innovation and create a workplace where everyone feels able to contribute, develop and succeed.