Key Account Manager

MCS Group; Belfast; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading recruitment firm based in Belfast is looking for a dynamic Key Account Manager to manage key clients and drive business growth. The ideal candidate will have experience in key accounts within the FMCG sector, ensuring effective contract management and excellent customer service. The role includes oversight of operations, client satisfaction, and expansion of business opportunities. This is a permanent position with a focus on long-term relationship building.

Qualifications

• Full clean driving licence.
• 2+ years' experience in key accounts or 5+ years in a business development manager role.
• Proven track record in sales and target achievement.

Responsibilities

• Serve as the main point of contact for clients.
• Conduct regular site visits.
• Deliver outstanding customer service.
• Meet sales and margin objectives.
• Expand client portfolios and win new business.
• Lead contract renewals and negotiations.
• Monitor inventory levels.

Skills

Excellent communication

Relationship building

Proactive field sales

Strategic planning

Tools

MS Office (Word, Excel, Outlook)

Job description

Overview

Key Account Manager

Location: Northern Ireland
Type: Permanent

MCS Group is delighted to be working exclusively with an award-winning organisation based in Belfast to recruit a dynamic and results driven Key Account Manager to lead and grow the business across the region. Acting as the primary contact for key account clients, the role ensures effective contract management, margin optimisation, and collaborative solution delivery.

Key Responsibilities

• Serve as the main point of contact for both central and local clients, fostering strong, long-term relationships.
• Conduct regular site visits, with support from Business Development Managers when needed.
• Deliver outstanding customer service through proactive account management, strategic planning, and accurate forecasting.
• Meet or exceed sales and margin objectives across key accounts.
• Expand existing client portfolios and win new profitable business, including involvement in major tender opportunities.
• Identify and capitalise on strategic growth opportunities
• Lead contract renewals and negotiation processes, ensuring both profitability and client satisfaction.
• Oversee daily account operations such as product listings, contract execution, delivery coordination, and performance tracking.
• Collaborate with logistics, customer service, telesales, and supply chain teams to resolve issues and improve service performance.
• Monitor inventory levels and assist in managing slow-moving or date-sensitive stock.
• Generate accurate and timely sales reports for internal stakeholders and external clients.

Essential Criteria

• Full clean driving licence.
• 2+ years' experience in working in key accounts within the FMCG sector OR 5+ years' experience as a business development manager within sales / FMCG sector.
• Proven track record in proactive field sales, new business development and achievement of targets.
• Proficient in MS package (Word, Excel, Outlook etc)
• Excellent communication and relationship building abilities.

To speak in absolute confidence about this position please send an up to date CV via the link provided or contact Molly Rea, Specialist Consultant at MCS Group on 028 969 355 22.