Key Account Helpdesk Administrator

Rentokil Initial; Leeds; On-site; GBP 25,000 - 26,000; Full time

Benefits offered by this job

Relocation package up to £5,000

Private healthcare scheme

Company pension scheme

Discounts with RI Rewards retailers

Uncapped leads commission

EAP 24/7 access

Long service leave +5 days after 5 yrs

Job summary

Rentokil Initial are seeking a Key Account Administrator to handle inbound calls and emails for internal and external stakeholders. The role supports customer accounts, processes sales, and contributes to the rollout of new processes with a focus on accuracy and service quality.

The position offers a competitive salary, relocation assistance, and a comprehensive benefits package. It is a full-time, permanent role with weekday hours and opportunities for career progression.

Qualifications

• Previous experience in a customer service role.
• Proficient in using Word, Excel and Google suite.
• Excellent numeracy and literacy skills.
• Excellent communication skills.
• Strong organisational skills.
• Ability to work well within a team.
• You may be required to pass a DBS check depending on the role you have applied for.

Responsibilities

• Handling customer complaints via letters, telephone calls and emails (all inbound calls/letters).
• Monitoring customer accounts.
• Dealing with invoice queries.
• Processing sales on our systems.
• Supporting the rollout of new processes. Completing and maintaining customer trackers.
• Attending customer meetings.
• Updating colleagues with job and contract numbers to arrange works.
• Checking visit information.

Skills

Customer service

Communication

Teamwork

Numeracy

Literacy

Organisational skills

DBS check

Tools

Word

Excel

Google Suite

Job description

Rentokil Initial Key Account Administrator

Why Join Rentokil Initial?

• Competitive Salary Package: Start with a basic salary of £24,989 per annum.
• Expected OTE: £26,000 per annum, with bonus and commission schemes available.
• Benefits: Discount scheme, bonus and career opportunities
• Relocation Package: Moving from more than 2 hours away? We may offer up to £5,000 to help you settle in.
• Work-Life Balance: Full-time, permanent. Working Mon-Fri.
• Industry-Leading Training: Receive top-notch training to support our customers’ needs.

The Role

As a Key Account Administrator, you will be responsible for handling incoming calls and emails for internal and external stakeholders.

Key Responsibilities:

• Handling customer complaints via letters, telephone calls and emails (all inbound calls/letters)
• Monitoring customer accounts
• Dealing with invoice queries
• Processing sales on our systems
• Supporting the rollout of new processesCompleting and maintaining customer trackers
• Attending customer meetings
• Updating colleagues with job and contract numbers to arrange works
• Checking visit information

Requirements:

• Previous experience in a customer service role
• Proficient in using Word, Excel and Google suite
• Excellent numeracy and literacy skills
• Excellent communication skills
• Strong organisational skills
• Ability to work well within a team
• You may be required to pass a DBS check depending on the role you have applied for

Benefits:

• Additional opportunities to earn more with regular bonus and commission schemes.
• Salary grading system - linked to performance for those keen to develop their career within our business.
• Opportunity to contribute to a Private Healthcare scheme.
• Enrolment in our company pension scheme.
• Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
• Uncapped leads commission - although this isn’t a sales job, we appreciate and reward you for passing on sales leads.
• Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
• Long service recognition - includes an extra five days of annual leave entitlement after five years of service.
• Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.

Be Yourself in Your Application!

At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.

A Company Putting “People First”

Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world’s leading commercial pest control services provider, Initial is the world’s leading commercial hygiene services provider, and Ambius is the world’s leading provider of plants and scenting.

As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.

Our Social Links

Website: https://www.rentokil-initial.co.uk/

LinkedIn: https://uk.linkedin.com/company/rentokil-initial-uk

Facebook: https://www.facebook.com/RentokilInitialCareersUKIE

Instagram: https://www.instagram.com/rentokil_initial_uk/

Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here