Key Account Helpdesk Administrator

Rentokil Initial Group; Leeds; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Relocation package up to £5,000

Private Healthcare

Company pension

Discounts and cashback

Uncapped leads commission

Employee Assistance Programme (EAP)

Job summary

Rentokil Initial in Leeds is seeking a Key Account Administrator to provide excellent customer service and manage customer accounts. The role supports inbound calls and emails for internal and external stakeholders, with responsibilities spanning account monitoring, invoice queries, and processing sales on our systems.

The company offers extensive training, a supportive team environment, and opportunities for progression.

Qualifications

• Previous experience in a customer service role.

Responsibilities

• Handling customer complaints via letters, telephone calls and emails (all inbound calls/letters)
• Monitoring customer accounts
• Dealing with invoice queries
• Processing sales on our systems
• Supporting the rollout of new processes
• Completing and maintaining customer trackers
• Attending customer meetings
• Updating colleagues with job and contract numbers to arrange works
• Checking visit information

Skills

Customer service

Word

Excel

Google Suite

Numeracy

Literacy

Communication

Teamwork

Tools

Google Suite

Job description

Rentokil Initial Key Account Administrator

Join Our Team and Make a Difference!

We are currently seeking a Key Account Administrator to join our dedicated team in Leeds. If you are passionate about providing excellent customer service and are highly organised, this could be the perfect opportunity for you!

Why Join Rentokil Initial?

• Competitive Salary Package: Start with a basic salary of £24,989 per annum.
• Expected OTE: £26,000 per annum, with bonus and commission schemes available.
• Benefits: Discount scheme, bonus and career opportunities
• Relocation Package: Moving from more than 2 hours away? We may offer up to £5,000 to help you settle in.
• Work-Life Balance: Full-time, permanent. Working Mon-Fri.
• Industry-Leading Training: Receive top-notch training to support our customers' needs.

The Role

As a Key Account Administrator, you will be responsible for handling incoming calls and emails for internal and external stakeholders.

Key Responsibilities:

• Handling customer complaints via letters, telephone calls and emails (all inbound calls/letters)
• Monitoring customer accounts
• Dealing with invoice queries
• Processing sales on our systems
• Supporting the rollout of new processes
• Completing and maintaining customer trackers
• Attending customer meetings
• Updating colleagues with job and contract numbers to arrange works
• Checking visit information

Requirements:

• Previous experience in a customer service role
• Proficient in using Word, Excel and Google suite
• Excellent numeracy and literacy skills
• Excellent communication skills
• Strong organisational skills
• Ability to work well within a team
• You may be required to pass a DBS check depending on the role you have applied for

Benefits:

• Additional opportunities to earn more with regular bonus and commission schemes.
• Salary grading system - linked to performance for those keen to develop their career within our business.
• Opportunity to contribute to a Private Healthcare scheme.
• Enrolment in our company pension scheme.
• Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
• Uncapped leads commission - although this isn’t a sales job, we appreciate and reward you for passing on sales leads.
• Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
• Long service recognition - includes an extra five days of annual leave entitlement after five years of service.
• Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.

A Company Putting “People First”

Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world’s leading commercial pest control services provider, Initial is the world’s leading commercial hygiene services provider, and Ambius is the world’s leading provider of plants and scenting.

As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.

Our Social Links

Website: https://www.rentokil-initial.co.uk/

LinkedIn: https://uk.linkedin.com/company/rentokil-initial-uk

Facebook: https://www.facebook.com/RentokilInitialCareersUKIE

Instagram: https://www.instagram.com/rentokil_initial_uk/

Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here