Key Account Director

Mitie Cleaning & Hygiene Services; London; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading company in risk and intelligence services is seeking a Key Account Director to spearhead growth in the MIS division. The role demands a seasoned sales professional capable of leading a team and managing key client relationships while ensuring service delivery excellence. You will drive customized sales strategies to meet client needs and achieve outlined goals.

Benefits

Flexible lifestyle benefits platform

Cycle-to-work scheme

High street discounts

Enhanced pension contributions

Recognition rewards

Career development resources

Virtual GP access

Qualifications

• Experienced Sales professional for intelligence services sector.
• Ability to lead a team and drive sales growth.
• Strong skills in relationship management and negotiation.

Responsibilities

• Identify and qualify sales opportunities in assigned territories.
• Develop and implement customized sales strategies.
• Lead sales execution from prospecting to contract negotiation.

Skills

Sales Strategy Development

Client Relationship Management

Negotiation Skills

Team Leadership

Job description

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Key Account Director – Mitie Intelligence Services

Location: Flexible (London, Surrey, Northampton)

Better places, thriving communities.

Key Account Director – Mitie Intelligence Services

Location: Flexible (London, Surrey, Northampton)

Company Overview: MIS is a leading risk and intelligence services business specialising in risk consultancy, Technical Surveillance Counter Measures (TSCM), assured security solutions, CCTV training, security training, and intelligence services. We are dedicated to providing our clients with comprehensive solutions to mitigate risks and enhance security measures.

Role

We are looking for an experienced Sales professional who will focus on the overall growth of the MIS division and lead a team of Sales and Account Manager across all service lines to achieve the projected growth. The role will entail but not be limited to the below functions:

Growth Focus:

Opportunity Identification: Identify and qualify sales opportunities within the assigned territory or client portfolio. Conduct market research, competitor analysis, and customer segmentation to prioritise targets and allocate resources effectively.

Sales Plan Development: Develop customised sales strategies and value propositions tailored to the unique needs and preferences of target clients. Collaborate with cross-functional teams, including marketing, product development, and operations, to position the company as a preferred provider of intelligence services.

Pipeline Management: Maintain a robust growth pipeline, tracking opportunities from initial lead generation to closure. Utilise salesforce and ACT CRM and analytics tools to monitor pipeline health, identify bottlenecks, and forecast revenue projections accurately.

Sales Execution: Lead the end-to-end sales process, from prospecting and qualification to proposal development and contract negotiation. Leverage strong communication, negotiation, and persuasion skills to articulate value propositions, address objections, and close deals successfully.

Sales Support: Provide support to the strategic sales team on high-value opportunities exceeding £100,000. Serve as a subject matter expert, offering technical expertise, industry insights, and competitive intelligence to enhance sales effectiveness.

Account Management:

• Account planning: Develop and implement comprehensive account plans for key clients, outlining objectives, approaches, and tactics to maximise revenue, profitability, and client satisfaction.
• Client Relationship Management: Build and maintain strong relationships with key decision-makers and influencers within client organisations. Conduct regular meetings, site visits, and presentations to assess needs, gather feedback, and communicate value propositions.
• Service Delivery Excellence: Ensure the timely and effective delivery of services to meet or exceed client expectations. Monitor service performance, resolve issues, and manage escalations in a proactive and professional manner.
• Financial Management: Monitor account financials, including revenue, expenses, and profitability. Identify opportunities to increase margins through value-added services, process improvements, and cost optimisation initiatives.
• Contract Negotiation: Lead contract negotiations with clients, ensuring terms and conditions are favourable and align with company objectives. Seek opportunities to expand the scope of services and secure long-term commitments.
• Leadership:
• Leadership: Collaborate closely with the Managing Director – Intelligence Services and Director of Operations to define the division's direction, objectives, and key performance indicators (KPIs). Assist in the development and implementation of initiatives to achieve organisational goals.
• Team Management: Lead and mentor a team of account / sales managers, fostering a culture of excellence, collaboration, and continuous improvement. Provide guidance, support, and professional development opportunities to team members.
• Client Engagement: Act as a senior point of contact for key clients, cultivating strong relationships built on trust, integrity, and mutual respect. Understand client needs, anticipate future requirements, and proactively propose solutions to address evolving challenges.
  
  

These detailed responsibilities reflect the multifaceted nature of the role and underscore the critical importance of effective leadership, client relationship management, and sales acumen in driving the success of the intelligence services business.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 72,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

• Apply Now
  
  

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Facilities Services

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