Key Account Administrator

Rentokil Initial Careers; Leeds; On-site; GBP 23,000 - 28,000; Full time

Job summary

Join a leading company as a Key Account Administrator in Leeds, where you will provide exceptional customer service and manage key accounts. Enjoy a competitive salary package, industry-leading training, and various benefits including a relocation package and opportunities for bonuses. This full-time role offers a supportive work environment focused on employee development.

Benefits

Discount scheme

Bonus and commission schemes

Relocation package

Employee Assistance Programme (EAP)

Long service recognition

Refer a Friend bonus

Qualifications

• Previous experience in a customer service role.
• Proficient in using Word, Excel, and GSuite.
• Excellent numeracy and literacy skills.

Responsibilities

• Handling customer complaints via letters, telephone calls, and emails.
• Monitoring customer accounts and dealing with invoice queries.
• Processing sales on our systems.

Skills

Customer Service

Communication

Organisational Skills

Numeracy

Literacy

Tools

Word

Excel

GSuite

Job description

Rentokil Initial Key Account Administrator

Join Our Team and Make a Difference!

We are currently seeking a Key Account Administrator to join our dedicated team. If you are passionate about providing excellent customer service and are highly organised, this could be the perfect opportunity for you!

Why Join Rentokil Initial?

• Competitive Salary Package: Start with a basic salary of £23,996 per annum
• Expected OTE: £25,500 per annum, with bonus and commission schemes available
• Benefits: Discount scheme, bonus and career opportunities
• Relocation Package: Moving from more than 2 hours away? We may offer up to £5,000 to help you settle in
• Work-Life Balance: Full-time, 6 months fixed term, Monday to Friday (37.5 hr week)
• Industry-Leading Training: Receive top-notch training to support our customers' needs

The Role

As a Key Account Administrator, you will be responsible for handling incoming calls and emails for internal and external stakeholders.

Key Responsibilities:

• Handling customer complaints via letters, telephone calls and emails
• Monitoring customer accounts
• Dealing with invoice queries
• Processing sales on our systems
• Supporting the rollout of new processes
• Completing and maintaining customer trackers
• Attending customer meetings
• Updating colleagues with job and contract numbers to arrange works
• Checking visit information

Requirements

• Previous experience in a customer service role
• Proficient in using Word, Excel and GSuite
• Excellent numeracy and literacy skills
• Excellent communication skills
• Strong organisational skills
• Ability to work well within a team
• You may be required to pass a DBS check depending on the role you have applied for

Benefits

• Additional opportunities to earn more with regular bonus and commission schemes
• Salary grading system - linked to performance for those keen to develop their career within our business
• Opportunity to contribute to a Private Healthcare scheme
• Enrolment in our company pension scheme
• Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards
• Uncapped leads commission - although this isn't a sales job, we appreciate and reward you for passing on sales leads
• Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends
• Long service recognition - includes an extra five days of annual leave entitlement after five years of service
• Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial

A Company Putting "People First"

Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world's leading commercial pest control services provider, Initial is the world's leading commercial hygiene services provider, and Ambius is the world's leading provider of plants and scenting.

As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.

Our Social Links

• Website: https://www.rentokil-initial.co.uk/
• LinkedIn: https://uk.linkedin.com/company/rentokil-initial-uk
• Facebook: https://www.facebook.com/RentokilInitialCareersUKIE
• Instagram: https://www.instagram.com/rentokil_initial_uk/

Rentokil Initial is an equal opportunities employer committed to creating a diverse working environment. To learn how we process your data, view our careers privacy policy here.