Key Account Administrator

Rentokil Initial; Leeds; On-site; GBP 23,000 - 28,000; Full time

Job summary

Join Rentokil Initial as a Key Account Administrator, where you will be instrumental in providing top-notch customer service and support. This fixed-term role offers a competitive salary, potential bonuses, and a comprehensive benefits package, all while working in a dynamic and supportive environment dedicated to employee growth.

Benefits

Competitive Salary Package

Relocation Package

Employee Assistance Programme (EAP)

Pension Scheme

Discounts and Cashback Offers

Long Service Recognition

Refer a Friend Bonus

Qualifications

• Previous experience in a customer service role is necessary.
• Proficient in Word, Excel and GDoc suite.
• Excellent numeracy and literacy skills.

Responsibilities

• Handle customer complaints via letters, calls, and emails.
• Monitor customer accounts and process sales.
• Support new process rollouts.

Skills

Customer Service

Organizational Skills

Numeracy Skills

Literacy Skills

Teamwork

Tools

Word

Excel

GDoc

Job description

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Join Our Team and Make a Difference!

We are currently seeking a Key Account Administrator to join our dedicated team. If you are passionate about providing excellent customer service and are highly organised, this could be the perfect opportunity for you!

Why Join Rentokil Initial?

• Competitive Salary Package: Start with a basic salary of £23,996 per annum.
• Expected OTE: £25,500 per annum, with bonus and commission schemes available.
• Benefits: Discount scheme, bonus and career opportunities
• Relocation Package: Moving from more than 2 hours away? We may offer up to £5,000 to help you settle in.
• Work-Life Balance: Full-time, 6 months fixed term, Monday to Friday (37.5 hr week)
• Industry-Leading Training: Receive top-notch training to support our customers' needs.

The Role

As a Key Account Administrator, you will be responsible for handling incoming calls and emails for internal and external stakeholders.

Key Responsibilities:

• Handling customer complaints via letters, telephone calls and emails
• Monitoring customer accounts
• Dealing with invoice queries
• Processing sales on our systems
• Supporting the rollout of new processes
• Completing and maintaining customer trackers
• Updating colleagues with job and contract numbers to arrange works

Requirements:

Requirements:

• Previous experience in a customer service role
• Proficient in using Word, Excel and GDoc suite
• Excellent numeracy and literacy skills
• Strong organisational skills
• Ability to work well within a team
• You may be required to pass a DBS check depending on the role you have applied for
• Additional opportunities to earn more with regular bonus and commission schemes.
• Salary grading system - linked to performance for those keen to develop their career within our business.
• Opportunity to contribute to a Private Healthcare scheme.
• Enrolment in our company pension scheme.
• Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
• Uncapped leads commission - although this isn’t a sales job, we appreciate and reward you for passing on sales leads.
• Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
• Long service recognition - includes an extra five days of annual leave entitlement after five years of service.
• Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.

A Company Putting “People First”

Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world’s leading commercial pest control services provider, Initial is the world’s leading commercial hygiene services provider, and Ambius is the world’s leading provider of plants and scenting.

As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.

Our Social Links

Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here