KE-26-03 - Customer Services Assistant (Maternity Cover)

Kinecx Energy Limited.; United Kingdom; Remote; GBP 23,000 - 29,000; Full time

Job summary

Kinecx Energy Limited is recruiting a Customer Services Assistant on a maternity cover basis. The role supports the Customer Services team with queries and administration, and provides administrative resource for new gas connections and network maintenance, answering calls and emails from customers and colleagues.

Reporting to the Customer Services Senior Lead, you will work closely with internal departments to ensure timely completion of tasks while delivering first class customer service to

Qualifications

• GCSEs (or equivalent) including Maths and English.
• Excellent written and oral communication.
• Flexible and able to work under pressure.
• Proven ability to organise tasks and manage workload.
• Ability to work with people at all levels.
• Experience in the energy sector preferred.

Responsibilities

• Assist with customer queries and administration within Customer Services.
• Provide administrative support for new gas connections and network maintenance.
• Answer calls and respond to emails and queries as directed.
• Collaborate with internal departments to ensure timely completion of tasks and deliver first-class service.

Skills

Customer service

Communication

Organisational skills

Ability to work under pressure

Team collaboration

Education

GCSEs including Maths & English

Job description

Customer Services Assistant (Maternity Cover)

• £26,023 p.a. (salary structure in place) + Retention Bonus

The Role

This is a maternity cover role. Reporting to the Customer Services Senior Lead, the Customer Services Officer will assist with customer queries and administration within the Customer Services team. The post holder will play a key role in providing administrative resource for new gas connections and maintenance of our network, answering calls and responding to emails and queries as directed by the Customer Services Senior Lead. The post holder will work closely with a number of internal departments to ensure timely completion of tasks whilst delivering first class customer service to prospective and existing Kinecx Energy customers.

Qualifications / Experience

The Individual

The successful candidate must be professional in outlook, demonstrate strong communication skills and be truly customer focused.

Essential Criteria

• Minimum of 5 GCSEs (or equivalent) at Grade C or above to include Maths & English
• Excellent communication skills (written and oral) in dealing with internal and external relationships
• Flexibility required with an ability to excel in a pressurised working environment
• Proven ability to organise tasks, work with schedules and manage workload whilst remaining focused on team goals
• Ability to work with people at all levels within the organisation
• Previous experience working in the energy sector (network or supply)