Customer Services Officer, Energy Network (12-Month FTC)

Kinecx Energy; Antrim; On-site; GBP 23,420 - 28,625; Full time

Benefits offered by this job

Completion Bonus

Competitive salary

Comprehensive benefits

Job summary

A leading energy provider is seeking a Customer Services Officer to assist with customer queries and administrative tasks. This full-time role requires strong communication skills and a customer-focused approach. The successful candidate will work closely with internal departments to deliver excellent customer service while ensuring compliance with procedures. This position is maternity cover for 12 months, offering a salary of £26,023 per year, plus a completion bonus. Flexible working in a pressurised environment is essential.

Qualifications

• Minimum of 5 GCSEs including Maths & English.
• Proven ability to organise tasks and manage workload.
• Previous experience in energy sector preferred.

Responsibilities

• Assist with customer services administration and ensure data integrity.
• Deliver process improvements and maintain compliance.
• Work closely with stakeholders to ensure high standards of service.

Skills

Strong communication skills

Organisational skills

Customer focused

Ability to work under pressure

Flexibility

Education

Minimum of 5 GCSEs at Grade C or above including Maths & English

Job description

A leading energy provider is seeking a Customer Services Officer to assist with customer queries and administrative tasks. This full-time role requires strong communication skills and a customer-focused approach. The successful candidate will work closely with internal departments to deliver excellent customer service while ensuring compliance with procedures. This position is maternity cover for 12 months, offering a salary of £26,023 per year, plus a completion bonus. Flexible working in a pressurised environment is essential.