JW Steakhouse Assistant Restaurant Manager - JW Marriott Grosvenor House

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a prestigious hospitality brand as a Restaurant Manager at an iconic location in London. This dynamic role involves overseeing daily operations, leading a passionate team, and ensuring exceptional service in a luxury environment. You will play a key role in enhancing the dining experience, managing staff, and developing menus that delight guests. With growth opportunities within the largest hospitality brand globally, this position offers a unique chance to shape your career in a vibrant and rewarding atmosphere. If you have a passion for food and beverage and a commitment to excellence, this is the perfect opportunity for you.

Benefits

Discounted room rates

20% off food and beverage

23 days holiday

Recognition programmes

Wellbeing activities

Bike Scheme

Travel Ticket Loan

World-class training and development

Qualifications

• Experience in managing F&B operations at a luxury level.
• Strong communication and team management skills are essential.

Responsibilities

• Manage daily operations of the JW Steakhouse Restaurant.
• Supervise staff and ensure exceptional guest service.
• Handle employee concerns and monitor performance.

Skills

Strong communication skills

Experience as a Restaurant Manager

Passion for Food and Beverage

Knowledge of food and beverage quality

Ability to develop menu

Excellent personal presentation

Team management

Adaptability and flexibility

Business acumen

Multi-tasking and stress management

Education

Previous experience in F&B Operation at managerial level

Experience in luxury, five-star operation

Job description

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Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

fc200da0f697

Job Views:

3

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

EXPLORE JW MARRIOTTGROSVENOR HOUSE NEWLY RENOVATED JW STEAKHOUSE

In mid-April, Grosvenor House welcomes the newly renovated JW Steakhouse, boasting stunning interiors on Park Lane, the return of classic steakhouse favourites and a new Bourbon Bar. With over 90 years of luxury hospitality, join us and be part of a special team that’s shaping the dining legacy of JW Steakhouse, passionate about delivering exceptional guest service and culinary excellence.

JOB SUMMARY

To effectively manage and be responsible for the JW Steakhouse Restaurant daily operations and supervision of staff. Areas of responsibility include Restaurants/Bars and Park Lane Market, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required.

CANDIDATE PROFILE

Experience/Education:

• Previous experience working in an F&B Operation at a managerial level
• Experience of a luxury, five-star operation preferred
• Good level of English essential

Skills and Knowledge:

• Strong communication skills (verbal, listening, writing)
• Previous experience as a Restaurant manager in a fast paced, luxury venue
• Demonstrate a key passion for Food and Beverage
• Extensive knowledge of food, beverage, quality products and ingredients
• Ability to grow and develop our existing menu
• Excellent personal presentation
• Previous experience managing, developing and motivating a team
• Personable andpeople orientated demeanour
• Pro-active and reliable
• Adaptability, and flexibility
• Strong business acumen and focus on results
• Ability to multi-task and handle stress.
• Excellent attention to deliver inspirational service to all of our guests

CORE WORK ACTIVITIES

Assisting in Management of Restaurant Team

• Handles employee questions and concerns.
• Monitors employees to ensure performance expectations are met.
• Provides feedback to employees based on observation of service behaviors.
• Assists in supervising daily shift operations.
• Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.
• Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results
• Ensures all employees have proper supplies, equipment and uniforms.
• Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
• Ensures compliance with all restaurant policies, standards and procedures.
• Monitors alcohol beverage service in compliance with local laws.
• Manages to achieve or exceed budgeted goals.
• Performs all duties of restaurant employees and related departments as necessary.
• Opens and closes restaurant shifts.

Providing Exceptional Customer Service

• Interacts with guests to obtain feedback on product quality and service levels.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Encourages employees to provide excellent customer service within guidelines.
• Handles guest problems and complaints, seeking assistance from supervisor as necessary.
• Strives to improve service performance.
• Sets a positive example for guest relations.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Meets and greets guests.

Conducting Human Resource Activities

• Supervises on-going training initiatives.
• Uses all available on the job training tools for employees.
• Communicates performance expectations in accordance with job descriptions for each position.
• Coaches and counsels employees regarding performance on an on-going basis.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Assists servers and hosts on the floor during meal periods and high demand times.
• Recognizes good quality products and presentations.
• Supervises daily shift operations in absence of Restaurant Manager.

REWARDS AND LIFESTYLE BENEFITS:

• A unique opportunity to be part of an award winning international brand where we celebrate your unique talent
• Growth opportunities in the largest hospitality brand in the world - national and international transfers for the right candidates within Marriott hotels
• Explore Rate - discounted room rates for you, your friends and family in Marriott properties worldwide
• 20% off across food and beverage outlets in Marriott properties worldwide
• 23 days holiday (exclusive of Bank Holidays)
• Recognition programmes and associate awards to appreciate outstanding talent
• Wellbeing and community engagement activities on and off property
• Bike Scheme and Travel Ticket Loan available for all associates
• World class training and developmentprogrammes tailored to enhancing your skills and help you grow
• Work alongside talented, award winning and experienced hospitality professionals

Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.