Justice Services, Service Manager - Uttoxeter

Nacro; Uttoxeter; On-site; GBP 38,000 - 39,000; Full time

Benefits offered by this job

Enhanced DBS check

Job summary

Nacro is seeking a Service Manager to lead and develop high-quality services within the Justice & Health directorate. You will manage a team delivering outcomes, work with commissioners, and shape service delivery to support individuals with complex needs who have lived experience of the criminal justice system.

You will drive continuous improvement, ensure safeguarding and health & safety compliance, and build partnerships to maximise contract success across the region.

Qualifications

• Experience supervising staff and/or volunteers to deliver high-quality services.
• Strong understanding of the barriers faced by ex-offenders and prison leavers.
• Ability to mobilise and implement services in challenging environments.
• Commitment to service evaluation, learning, and improvement.

Responsibilities

• Recruit, induct, train, and develop staff to ensure a skilled, confident, and motivated workforce
• Provide strong leadership, supervision, and support to promote high performance, wellbeing, and staff retention
• Translate service specifications into effective delivery models that achieve contract outcomes
• Clearly communicate service expectations and objectives to teams
• Work collaboratively with commissioners and stakeholders to ensure contract success and support service development
• Produce performance reports and data demonstrating impact, outcomes, and volumes
• Act as a regional ambassador, promoting the organisation and building new partnerships
• Take a proactive role within the Justice & Health management team, leading on key workstreams such as safeguarding, health & safety, or service user involvement
• Maintain up-to-date knowledge of safeguarding and health & safety, ensuring compliance and best practice
• Drive innovation and continuous improvement through a solution-focused approach
• Set clear direction and priorities for your team aligned with organisational objectives
• Lead by example, embedding organisational values and behaviours
• Manage performance through effective appraisals, one-to-ones, and clear objectives
• Support learning, development, and wellbeing across the team
• Ensure consistent and effective people management, including recruitment, attendance, conduct, and performance
• Recognise and reward positive behaviours and encourage innovation
• Strong understanding of the barriers faced by ex-offenders and prison leavers
• Experience supervising staff and/or volunteers to deliver high-quality services
• Ability to mobilise and implement services in challenging environments
• Commitment to service evaluation, learning, and improvement

Skills

Leadership

Communication

People management

Staff development

Relationship building

Job description

Justice Services - Service Manager

Contract: Full time, Permanent

Salary: £37,581 per annum

Hours: 40 hours per week

Direct Reports: Up to 10

Vetting Requirement: Enhanced DBS check against the adult workforce and prison clearance.

This role does not offer eligibility for visa sponsorship.

This role offers a starting salary within Nacro's pay structure of £37581, per annum with expected progression to £38,708,per annum within the first year, subject to meeting clear criteria and performance standards, with further pay progression available in the future. Nacro's pay framework provides transparent progression points and supports ongoing professional development and careergrowth.

At Nacro,we believe that everyone deserves a good education, a safe and secure place to live, the right to be heard, and the chance to start again, with support from someone on their side.

That's why our housing, education, justice, and health and wellbeing services work alongside people to give them the support and skills they need to succeed. And it's why we fight for their voices to be heard and campaign together to create lasting change.

We see your future, whatever the past.

About the Role

We are looking for an experienced and motivatedService Managerto lead and develop high-quality services within our Justice & Health directorate. This is a key leadership role, responsible for delivering against contract objectives, driving continuous improvement, and building strong relationships with commissioners, partners, and stakeholders.

You will manage and inspire a team to deliver impactful services for individuals with complex needs, including people with lived experience of the criminal justice system. You will play a vital role in shaping service delivery, influencing future commissioning opportunities, and championing our work across the region.

Key Responsibilities

• Recruit, induct, train, and develop staff to ensure a skilled, confident, and motivated workforce
• Provide strong leadership, supervision, and support to promote high performance, wellbeing, and staff retention
• Translate service specifications into effective delivery models that achieve contract outcomes
• Clearly communicate service expectations and objectives to teams
• Work collaboratively with commissioners and stakeholders to ensure contract success and support service development
• Produce performance reports and data demonstrating impact, outcomes, and volumes
• Act as a regional ambassador, promoting the organisation and building new partnerships
• Take a proactive role within the Justice & Health management team, leading on key workstreams such as safeguarding, health & safety, or service user involvement
• Maintain up-to-date knowledge of safeguarding and health & safety, ensuring compliance and best practice
• Drive innovation and continuous improvement through a solution-focused approach

People Management

• Set clear direction and priorities for your team aligned with organisational objectives
• Lead by example, embedding organisational values and behaviours
• Manage performance through effective appraisals, one-to-ones, and clear objectives
• Support learning, development, and wellbeing across the team
• Ensure consistent and effective people management, including recruitment, attendance, conduct, and performance
• Recognise and reward positive behaviours and encourage innovation

Professional & Technical Expertise

• Strong understanding of the barriers faced by ex-offenders and prison leavers
• Experience supervising staff and/or volunteers to deliver high-quality services
• Ability to mobilise and implement services in challenging environments
• Commitment to service evaluation, learning, and improvement

Organisational Performance & Compliance

• Responsibility for managing budgets and delivering value for money
• Ensure compliance with GDPR, safeguarding, health & safety, and equality legislation

  About You

  You will be an inspiring and confident leader with strong communication skills and the ability to build effective relationships at all levels. You will be comfortable making decisions, managing complexity, and leading teams through change while maintaining a focus on quality, impact, and outcomes.

  Why Join Us?

  • Opportunity to make a real difference in people's lives
  • Lead meaningful services within justice and health
  • Work collaboratively with passionate, values-driven colleagues
  • Influence service development and future commissioning

  Nacro is a fair and inclusive employer

  At Nacro, we believe in the power of a diverse and inclusive team. We are a Ban the Box employer and welcome applications from people of all backgrounds, including those with criminal records. Convictions are notdiscussed during the application processand will only be considered later if relevant to the role, assessed fairly, proportionately and confidentially. For advice, contact our confidential Criminal Record Support Service on 0300 123 1999 or [e-mail].