Custody Team Manager - West Midlands

Nacro; West Midlands; On-site; GBP 31,982 - 32,782; Full time

Job summary

Nacro is seeking a passionate Team Manager to lead a dedicated team delivering high-quality services across West Midlands custody settings. The role requires travel, a Full Driving Licence, and personal vehicle with business insurance.

You will shape service delivery, drive continuous improvement, and uphold safeguarding and regulatory standards while engaging commissioners, partners and frontline staff to achieve positive outcomes.

Qualifications

• Experience leading teams in a fast-paced environment.
• Proven ability to manage performance against targets.
• Strong communication with commissioners, partners and frontline teams.
• Commitment to safeguarding, equality, diversity and inclusion.

Responsibilities

• Recruit, induct, train and develop staff to build a high-performing team.
• Provide supervision, coaching and wellbeing support to staff and volunteers.
• Set clear objectives and performance expectations via appraisals and one-to-ones.
• Lead safeguarding, health and safety and service user involvement initiatives.
• Produce reports and data to demonstrate service impact and compliance.

Skills

Team management

Stakeholder engagement

Performance management

Communication skills

Analytical thinking

Organised / proactive

Job description

· This role does not offer eligibility for visa sponsorship.

This role offers a starting salary within Nacro’s pay structure of £31,982 with expected progression to £32,782 Established within the first year, subject to meeting clear criteria and performance standards, with further pay progression available in the future. Nacro’s pay framework provides transparent progression points and supports ongoing professional development and career growth

We are Nacro, we believe that everyone deserves a good education, a safe and secure place to live, the right to be heard, and the chance to start again, with support from someone on their side.

That’s why our housing, education, justice, and health and wellbeing services work alongside people to give them the support and skills they need to succeed. And it’s why we fight for their voices to be heard and campaign together to create lasting change.

We see your future, whatever the past.

About You:

We are looking for a passionate and driven Team Manager to lead and inspire a dedicated team delivering high-quality services, working closely with in local HMP’s that support individuals facing complex challenges, including ex-offenders and prison leavers.

This is an exciting opportunity for an experienced people manager who thrives in a fast-paced environment, is committed to achieving positive outcomes, and can build strong relationships with stakeholders, commissioners, and frontline teams.

As Team Manager, you will play a key role in shaping service delivery, driving continuous improvement, and ensuring the highest standards of safeguarding, performance, and support for both staff and service users

We’re looking for someone who:

• Has experience managing, motivating, and developing teams
• Can confidently manage performance and deliver against targets
• Understands the challenges faced by ex-offenders and prison leavers
• Has excellent communication and stakeholder engagement skills
• Is organised, proactive, and solution-focused
• Can analyse service performance and drive continuous improvement
• Is committed to safeguarding, equality, diversity, and inclusion

About the role:

This role entails, working across different HMP’s within the West Midlands area and predominantly custody based. This role requires regular travel across an allocated area and therefore, a Full Driving License and access to your own vehicle with business insurance are essential.

In this role you will focus on:

Leadership & Team Management

• Recruit, induct, train, and develop staff to build a high-performing and motivated team
• Provide regular supervision, coaching, and wellbeing support to staff and volunteers
• Set clear objectives and performance expectations through effective appraisals and one-to-ones
• Lead by example, promoting positive behaviours, inclusion, innovation, and accountability
• Recognise and reward achievements while supporting staff through challenges and change

Service Delivery & Performance

• Ensure services are delivered effectively and meet contractual objectives and KPIs
• Develop strong relationships with commissioners, partners, and stakeholders
• Produce reports, statistics, and impact data to demonstrate service success
• Lead on key operational workstreams such as safeguarding, health & safety, or service user involvement
• Drive service improvements through innovative and solution-focused approaches

Compliance & Quality

• Maintain high standards of safeguarding, GDPR compliance, health & safety, and equality & diversity
• Identify opportunities for efficiency and improvement
• Ensure services meet relevant regulatory and contractual standards, including HMPPS and CQC requirements where applicable
• Support a culture of continuous learning, quality assurance, and best practice sharing

At Nacro, we believe in the power of a diverse and inclusive team. We are a Ban the Box employer and welcome applications from people of all backgrounds, including those with criminal records. Convictions are not discussed at application stage and will only be considered later if relevant to the role, assessed fairly, proportionately and confidentially. For advice, contact our confidential Criminal Record Support Service on 03001231999 or [e-mail].