Justice Sector Executive - Welsh Speaking

Dals; Manchester; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Remote or Hybrid working post-training

22 days annual leave + bank holidays

Refer and Earn - Employee referral

Family Friendly - Enhanced Maternity/P

Employee Experiences - Social events

Training & Development Opportunities

Westfield Health access

Mental health and Wellbeing Support

Free breakfast, fruit and tea/coffee

Job summary

Dals is seeking a coordinator to manage Welsh- and English-language bookings, ensuring interpreters are assigned to client assignments and service delivery is smooth. You will work with clients, linguists and internal teams to coordinate bookings and resolve issues while maintaining excellent client relationships.

The role focuses on Welsh-speaking clients, with a hybrid working model after training (3 days in the office, 2 days at home).

Qualifications

• Welsh fluency in Welsh and English (spoken and written).
• Excellent customer service skills.
• Excellent oral and written communication skills.
• Strong problem-solving skills.
• Good knowledge of Outlook, Excel, and Word.
• Ability to work independently and as part of a team.

Responsibilities

• Booking interpreters on to jobs.
• Calling clients – showing great telephone etiquette and customer care.
• Ensuring an interpreter is present for every booking.
• Build rapport with clients and interpreters.
• Prioritising tasks – showing organisation and flexibility.
• Quickly and efficiently managing incoming and outgoing calls and emails.

Skills

Welsh speaker

Customer service

Communication skills

Problem-solving

Time management

Organisational skills

Timekeeping

Team player

Tools

Outlook

Excel

Word

Job description

About the Role

To facilitate client bookings and ensure the appropriate interpreter is assigned to client assignments. A vital part of the role is supporting our clients by managing interpreting and translation requests efficiently while delivering the highest standard of service. Working closely with clients, linguists, and internal teams, you will coordinate bookings, manage service delivery, resolve operational challenges, and maintain strong client relationships. Fluency in Welsh and English is essential to effectively support Welsh-speaking clients and stakeholders.

Key Responsibilities:

• Booking interpreters on to jobs
• Calling clients – showing great telephone etiquette and customer care
• Ensuring an interpreter is present for every booking
• Build rapport with clients and interpreters
• Prioritising tasks – showing organisation and flexibility
• Quickly and efficiently managing incoming and outgoing calls and emails

Skills & Experience:

• Welsh speaker with the ability to communicate confidently in both Welsh and English (spoken and written).
• Excellent customer service skills.
• Excellent oral and written communication skills.
• Strong problem-solving skills.
• Good knowledge of Outlook, Excel, and Word.
• Ability to work independently and as part of a team.
• Ability to take instruction and carry out tasks efficiently and to a high standard.
• Excellent organisational and time management skills.
• Good timekeeping

What's In It For You?

• Remote or Hybrid working post-training (3 days a week in office, 2 day at home)
• 22 days annual leave plus bank holidays, this increases with your service
• Refer and Earn - Employee referral scheme and bonuses
• Family Friendly - Enhanced Maternity and Paternity Pay and gift hampers for new parents
• Employee Experiences - Social events and regular engagement activities, such as Christmas and Summer parties, in office events and competitions and long service awards. Activities for key inclusion events and wellbeing webinars. Internal employee recognition schemes such as employee of the month and end of year awards
• Training & Development Opportunities - A huge range of internal and external training available, including apprenticeships (levels 3,4 & 5)
• ESG & Sustainability - Cycle to work scheme, volunteering days, travel discounts and part of Manchester Liftshare Community platform
• Exclusive access to Westfield Health access to different healthcare benefits and services, giving you money back towards essential health costs such as optical and dental treatments. Also included - 24hr DoctorLine service, Gym Discounts, offers on a wide range of goods and services from hundreds of leading retailers, restaurants, and destinations.
• Mental health and Wellbeing Support - Employee Assistance Program providing up to 6 sessions of structured counselling and access to a variety of wellbeing resources including webinars, Health Checks, and podcasts. Access to mental health first aiders and much more
• Free breakfast, fresh fruit and tea & coffee provided daily

About Dals

At Dals, we enable people and organisations to tackle critical language challenges every day. Our interpreting and translation services cover more than 500 languages, including BSL and other non-spoken languages. We connect clients and their service users with crucial expertise whenever and wherever they need it—because the world is a better, fairer place when everyone is understood.

Our people are our future, and we take care of them. Through community partnerships and social value initiatives, we continuously work to ensure Dals has a positive impact on the world.

Our Commitments

We are proud to be:

• An AgeFriendly Employer, welcoming applications from experienced professionals and supporting diversity.
• A supporter of the Armed Forces Covenant, encouraging applications from veterans, reservists, and their families.
• A Disability Confident Employer, guaranteeing interviews for disabled applicants who meet the minimum criteria and ensuring an inclusive recruitment process.
• A Mindful Employer, promoting mental health awareness and fair recruitment practices in line with the Equality Act 2010.

Applicants must be UK residents and have permission to work in the UK. A basic DBS check is required for this role.