Junior VOD Content Operations Coordinator

TN United Kingdom; London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading company in VOD Content Operations is seeking a dedicated professional to ensure timely delivery of programme and film content across various platforms. The role involves monitoring content delivery, coordinating subtitles, and troubleshooting issues, requiring strong communication and operational skills. With a hybrid working model, this position offers flexibility and collaboration opportunities within a dynamic team environment.

Qualifications

• Excellent written and oral communication skills.
• Strong attention to detail and operational coordination experience.
• Ability to troubleshoot and work under tight deadlines.

Responsibilities

• Monitor delivery of all programme and film content to platforms.
• Coordinate timely delivery of subtitles and audio description.
• Troubleshoot delivery issues and manage viewer inquiries.

Skills

Communication

Attention to detail

Operational coordination

Creative troubleshooting

Customer service

Tools

Microsoft Excel

Job description

Social network you want to login/join with:

Junior VOD Content Operations Coordinator, London

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: a2ec4c90add1

Job Views: 3

Posted: 21.05.2025

Expiry Date: 05.07.2025

Job Description:

Working within VOD Content Operations, responsibilities include ensuring that programme and film content is selected, prepared, and delivered in a timely manner to all VOD platforms, to meet contractual obligations, VOD proposition aims, and Content Management’s objectives.

This is a shift-based role, covering days, evenings, and the occasional weekend.

KEY RESPONSIBILITIES

• Monitor delivery of all programme and film content to Channel 4 Streaming, TV, and secondary sales platforms
• Coordinate and ensure timely delivery of subtitles and audio description
• Manage transcode & delivery volumes via our online service provider
• Troubleshoot and fix delivery issues (transcoding, delivering, and playback)
• Perform daily platform surfacing checks for content and access services
• Liaise with and support internal teams such as VOD Planning, VOD Rights, VOD Compliance, and Programme Management
• Coordinate late deliveries and ensure content is delivered promptly
• Programme logging—identify part breaks in acquired content for submission to Channel 4 Streaming
• Monitor Live2VOD delivery solution
• Oversee live streamed events with our streaming platform provider
• Provide content schedules to third-party platforms and internal stakeholders
• Handle internal and external inquiries and follow up as needed
• Manage urgent content revokes, ensuring timely removal
• Address post-delivery viewer queries related to video, metadata, images, subtitles, and audio description
• Respond to viewer inquiries via the Viewer Enquiries team and follow up accordingly

ESSENTIAL EXPERIENCE AND SKILLS

• Excellent written and oral communication skills
• Strong attention to detail
• Operational coordination experience
• Collaborative and self-motivated
• Ability to troubleshoot and think creatively
• Experience working under tight deadlines
• Proficiency in Microsoft Office products, especially Excel
• High level of communication and customer service regarding content deadlines

Hybrid Working:

From September 2023, Channel 4 has adopted a 60/40 working pattern, with three office days per week. This approach fosters a high-performing, inclusive culture, encourages collaboration, and offers flexibility for remote working. All offices are open five days a week.