Junior Sister/Charge Nurse

TN United Kingdom; Romford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits as a Respiratory Patient Pathway Co-ordinator, where you will play a vital role in enhancing patient experiences within a dedicated healthcare team. This position requires excellent communication and IT skills, as you will be the first point of contact for patient inquiries, ensuring efficient administrative processes tailored to their needs. Join a forward-thinking organization that values continuous improvement and is committed to providing an exceptional healthcare experience. If you are proactive and possess a flexible approach, this role offers a chance to make a significant impact in a supportive environment.

Benefits

London Living Wage

Apprenticeship Programs

Qualifications

• Experience in patient administration work in a healthcare setting.
• Excellent written and audio typing skills are essential.

Responsibilities

• Provide administrative support to the clinical team and improve patient pathways.
• Act as the first point of contact for patient queries over the telephone.

Skills

Communication Skills

IT Skills

Audio Typing

Prioritization

Tools

Patient Administration Systems

Job description

Job overview

An exciting opportunity has arisen for a Respiratory Patient Pathway Co-ordinator. You will work within an established team to provide administrative support to the clinical team and improve the patient pathway. The role involves acting as the first point of contact for patient queries over the telephone and providing a full administrative service, including audio typing. The successful candidate should be proactive, possess excellent communication and IT skills, and be able to prioritize workloads effectively to meet changing demands. Previous NHS experience, a flexible approach, professionalism, and experience in audio typing are desirable.

Main duties of the job

The Patient Pathway Co-ordinator (PPC) will work within dedicated specialty divisions to facilitate the smooth running of the patient journey by ensuring coordinated and streamlined administrative processes tailored to patient needs.

Working for our organisation

We are an organization committed to continuous improvement. We were the most improved Trust in England for A&E performance in 2023/24, are no longer in special measures, and our Chief Executive, Matthew Trainer, was named the top CEO by the Health Service Journal. Our staff, over 8,000 from 146 countries, live in the diverse London boroughs we serve. We are proud to be a London Living Wage employer, with many staff on apprenticeship programs.

Our main sites are King George Hospital in Goodmayes and Queen’s Hospital in Romford, both with busy emergency departments. We are expanding our facilities with new theatres and diagnostic centres, and are planning to introduce an electronic patient record system to improve accessibility and efficiency for staff and patients.

Detailed job description and main responsibilities

For more information, please see the attached detailed Job Description and Person Specification. Review the full specification before applying and ensure your application demonstrates how you meet the criteria.

Person specification

Experience/Knowledge

Essential criteria

• Experience of using a full range of IT/Patient administration systems
• Experience of patient administration work in a healthcare setting

Desirable criteria

• Knowledge of NHS service provision, including pathways of care
• Experience working in a similar healthcare/hospital role
• Understanding of medical terminology

Personal Qualities

Essential criteria

• Excellent written, communication, and audio typing skills