Junior Service Manager - Medicine

Chelsea and Westminster Hospital NHS Foundation Trust; London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A prominent NHS Trust in London is seeking a Junior Service Manager to lead operational management in delivering high-quality patient services. The role demands strong leadership skills, experience in NHS performance metrics, and excellent communication abilities. The successful candidate will be responsible for managing performance, innovation projects, and ensuring top-notch service delivery. This is a full-time position with opportunities for professional growth.

Qualifications

• Evidence of ongoing development in management.
• Demonstrable operational management experience.
• Experience in NHS RTT and Cancer Performance metrics.

Responsibilities

• Provide operational management to designated areas.
• Accountable for monitoring and delivery of performance targets.
• Manage and implement innovation projects.

Skills

Excellent oral and written communication skills

Organizational skills

Conflict management and problem solving

Education

Degree level education or equivalent

PRINCE2 Practitioner in Project Management or equivalent

Job description

Go back Chelsea and Westminster Hospital NHS Foundation Trust

Junior Service Manager - Medicine

The closing date is 08 October 2025

We are looking for an inspiring leader to join the Emergency Care and Integrated Care divisional management team at the Chelsea and Westminster Hospital site.

The post holder needs to have a track record of managing and leading teams in a complex and changing environment, a strong sense of initiative and ability to work independently and as a valued member of a team.

We are looking for a professional and highly effective communicator who is able to work well with clinical colleagues and patients.

Experience of RTT and cancer performance management is essential.

The post holder will be expected to work primarily at the Chelsea and Westminster Hospital site however cross cover at the West Middlesex Hospital site when necessary and appropriate.

Main duties of the job

The Junior Service Manager is responsible for the delivery of high quality and efficient patient services in defined clinical areas. The post holder will provide operational management support working closely with the Deputy General Manager, General Manager, Service Directors and broader leadership group.

The Junior Service Manager will have overall responsibility for performance management (cancer and RTT) of medical specialities. This will require effective collaboration with corporate admin teams, medics, nurses and other interdependent departments. The Junior Service Manager will work closely and in partnership with other members of the Directorate's management team, in particular, Service Directors, Consultants, Lead Nurses, Deputy General Manager, General Manager, Matron/Clinical Managers and Charge Nurses to achieve agreed performance, financial productivity targets and clinical quality indicators.

The Junior Service Manager will be responsible for project managing a number of identified innovation projects and service improvement initiatives in medicine.

The Junior Service Manager will ensure that line management of staff is undertaken professionally and that each member of staff has an appraisal and development and training plan consistent with Directorate, Division and Trust objectives.

About us

Chelsea and Westminster Hospital NHS Foundation Trust provide services from two main hospitals, Chelsea and Westminster Hospital and West Middlesex University Hospital, and a number of clinics across London and the South-East.

We have nearly 7,000 members of staff that are PROUD to Care for nearly one million people. Both hospitals provide full clinical services, including full maternity, emergency and children's, in addition to a range of community-based services across London, such as award-winning sexual health and HIV clinics.

We're one of the best performing Trusts in the country. We're also one of the top trusts to work for - our staff says they're engaged, motivated, and would recommend us as a place to work and receive treatment.

Our Trust has been rated by the Care Quality Commission as 'Good' in all five of the main domains of safe, effective, caring, responsive and well-led, giving an overall rating of 'Good'. We've also been awarded an 'Outstanding' rating for 'use of resources' by an NHS Improvement inspection.

Our facilities are some of the best in the country. We have been investing significant Capital year on year in our estate. We have recently completed a £30m expansion of our adult and neonatal critical care facilities at Chelsea and Westminster and are planning an ambitious £60m development of an Ambulatory Diagnostics Centre at West Middlesex.

Job responsibilities

Roles and Responsibilities

• Provide hands-on operational management to designated areas of the Directorate, ensuring the delivery of services in line with expected service standards.
• Be accountable to the Deputy General Manager and the General Manager for the monitoring and delivery of key quality, productivity and performance targets e.g. RTT and Cancer.
• Take responsibility for the investigation and co-ordination of complaints that are predominantly administrative/ medical related within the directorate working closely with the Service Directors, Lead Nurse, medical staff and with the Patient Advisors.
• Manage and implement innovation projects in all areas of the directorate as identified by the Deputy General Manager.
• Be responsible for effective communication including regular team and departmental briefing.
• Promote excellent customer service and patient experience throughout all areas of responsibility, taking remedial action to correct poor and unresponsive service.
• Support the delivery of quality and Clinical Governance objectives such as risk management and incident reporting/investigation.
• Participate in business planning ensuring multi-disciplinary involvement at specialty level in activity and development plans.
• Ensure that clinic templates, procedure schedules and rotas deliver care at times that meet service capacity and patient needs.
• Assist the Deputy General Manager in the production, implementation and revision of operational policies throughout the Directorate, instigating the changes to or implementation of policies and procedures.
• Support completion of patient and staff surveys and other feedback mechanisms, formulating remedial action plans.

PLEASE SEE JD/PS FOR FULL DETAILS OF POST

Person Specification

Education and Qualifications

• Evidence of ongoing development
• Educated to degree level or equivalent experience
• PRINCE2 Practitioner in Project Management or equivalent

Experience

• Demonstrable operational management experience (people and processes)
• Sound knowledge of acute hospital processes
• Experience managing and recovering performance metrics
• Experience of managing change
• Experience of working on and leading projects
• NHS experience in acute hospital settings and specialties/departments
• Experience in NHS RTT and Cancer Performance metrics

Skills and Knowledge

• Excellent oral and written communication skills
• Ability to manage own time and balance completing demands
• Good organisational skills in order to plan and priorities workload
• Able to deal with conflict management and problem solving

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Chelsea and Westminster Hospital NHS Foundation Trust