Junior Service Manager

VerseOne Group; Wallsend; On-site; GBP 29,000 - 35,000; Full time

Job summary

Mid and South Essex NHS Foundation Trust is seeking a Junior Service Manager to lead on the day-to-day operational management of the Surgical Directorate, focusing on maximizing elective capacity and efficient booking for outpatient clinics and theatres.

You will drive waiting list validation, performance data analysis and collaborate across the Directorate to deliver improvements that enhance patient experience and staff wellbeing.

Qualifications

• Experience working in a healthcare environment and/or experience working in a busy office environment
• Knowledge of patient administration systems
• Pass GCSE English or equivalent
• Evidence of Leadership course or leadership/management qualifications

Responsibilities

• Ensure the directorate's elective capacity is fully utilised and booking processes are maintained
• Support reduction of hospital-initiated appointment cancellations through proactive planning
• Act as escalation point for day-to-day operational issues and escalate complex matters
• Lead on service improvement projects to enhance delivery, performance and patient experience

Job description

Mid and South Essex NHS Foundation Trust

Junior Service Manager

The closing date is 13 November 2026

This is an exciting opportunity to play a key role in the day-to-day operational management of the Surgical Directorate, supporting the delivery of high-quality patient services and ensuring the efficient use of outpatient clinic and theatre capacity. You will take ownership of waiting list validation and performance data, helping to drive service efficiency and support the achievement of key operational targets.

Working closely with the Assistant Service Manager, you will lead on a range of projects and service improvement initiatives, using data and insight to identify opportunities for change and deliver positive outcomes for patients and staff. You will collaborate with colleagues across the Directorate and wider Trust, building strong relationships to support innovation and continuous improvement.

This role is ideal for a motivated and proactive individual who enjoys working in a fast-paced environment, leading improvements, and making a tangible impact on service delivery and patient experience.

Main duties of the job

The postholder is responsible for ensuring the directorate's elective capacity is fully utilised and that effective booking processes are maintained and consistently followed. They will support the reduction of hospital-initiated appointment and treatment cancellations through proactive planning and service coordination.

The postholder will act as a point of escalation for day-to-day operational issues, resolving problems where possible and escalating more complex matters to senior management as required. They will ensure the office environment is organised, professional, and welcoming to staff, patients, and visitors.

In addition, they will lead on specific service improvement projects and support the development and implementation of initiatives that enhance service delivery, operational performance, and patient experience.

About us

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Job description

Job responsibilities

Are you looking for an exciting new role? Using your unique qualities, then we want to hear from you!

For full details about this varied and rewarding role, please see attached job description.

Person Specification

Knowledge and Experience

Essential

• Experience working in a healthcare environment and/or experience working in a busy office environment

Desirable

• Knowledge of patient administration systems

Qualifications

Essential

• Pass GCSE English or equivalent

Desirable

• Evidence of Leadership course or leadership/management qualifications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mid and South Essex NHS Foundation Trust

Address

Basildon

Chadwick Drive

Basildon

SS16 5NL

United Kingdom

Employer's website

https://www.mse.nhs.uk (Opens in a new tab)

£32,073 a yearPer Annum Pro Rata for Part Time