Junior QA Manager: Shape Quality & Compliance

Jll; Breckland District; On-site; GBP 45,000 - 75,000; Full time

Job summary

JLL in the United Kingdom seeks a Junior Quality Assurance Manager to develop, maintain, and improve business procedures within Property Management. You will collaborate with the QA Lead, SMEs, and Risk & Compliance to ensure quality and regulatory compliance across operations.

You will lead QA activities, perform RCA, and drive continuous improvement through audits, training, and stakeholder engagement, contributing to a robust Quality Management System and excellent client outcomes.

Qualifications

• Experience in Quality Assurance.
• Strong Root Cause Analysis (RCA), analytical, and problem-solving skills.
• Experience developing, reviewing, and improving business procedures and operational controls.
• Experience using quality assurance measurements, audit outcomes, operational data, or business insight to drive continuous improvement.

Responsibilities

• Manage and maintain the Procedure Hub, ensuring procedures remain accurate, controlled, and accessible to end users.
• Partner with SMEs and stakeholders to develop and continuously improve business procedures using QA measurements, RCA, audit findings, complaints, customer feedback, and operational insight.
• Lead procedure improvement activities to enhance service quality, compliance, and risk controls.
• Conduct quality assurance reviews and internal audits to assess adherence to procedures and identify improvement areas.
• Analyse outcomes from audits, reviews, complaints, and QA activities, providing recommendations for improvement actions.
• Facilitate workshops, meetings, training, and stakeholder engagement to support changes.
• Support embedding of new and revised procedures through communication, guidance, coaching, and training.
• Collaborate with Risk & Compliance, QA Lead, IMS, and stakeholders to ensure procedures meet regulatory obligations and quality standards.
• Support the Quality Management System, including ISO 9001, audit readiness, and corrective/preventive actions.
• Assist with investigation of complaints, quality issues, risks, and non-conformances, translating lessons learned into improvements.
• Provide advice on procedure effectiveness, compliance, and opportunities to improve performance.
• Promote a culture of quality, accountability, continuous improvement, and operational excellence across Property Management.

Skills

Quality Assurance

Root Cause Analysis

Audits

Stakeholder Engagement

Process Improvement

Training & Facilitation

Analytical Thinking

Communication Skills

Change Management

ISO 9001 Knowledge

Job description

JLL in the United Kingdom seeks a Junior Quality Assurance Manager to develop, maintain, and improve business procedures within Property Management. You will collaborate with the QA Lead, SMEs, and Risk & Compliance to ensure quality and regulatory compliance across operations.

You will lead QA activities, perform RCA, and drive continuous improvement through audits, training, and stakeholder engagement, contributing to a robust Quality Management System and excellent client outcomes.